Updated Resume-2025

Vicky Woodard Brown

Eastern, NC • 252-***-****• ***********@***.*** • www.linkedin.com/in/vicky-woodard-brown

SUMMARY

Self-sufficient as well as collaborative Credit professional and Paralegal possessing broad based experience in credit analysis, customer account management, and compliance. Adept at developing strategies to prevent bad debt while facilitating profitable sales by managing credit limits and improving collection processes. Highly organized, reliable and detail-oriented administrative professional known for building strong relationships with customer and cross-functional departments to facilitate smooth credit transactions and support business growth. Proven aptitude for resolving issues, ensuring accuracy, maintaining efficiency, and achieving objectives.

Credit Risk Management Debt Recovery Portfolio Analysis Collections Strategy

Credit Policy Compliance Accounts Receivable Management Creditworthiness Evaluation

Team Leadership Client Relations Cross-Functional Collaboration Communication

Legal Correspondence UCC-1 Lien Filings Report Preparation Presentation

EXPERIENCE

US FOODS, INC, Raleigh, NC

Area Credit Coordinator Lead, December 2009 – December 2024

Managed credit risk analysis, establishing credit limits and payment terms for potential and existing customers in line with company policies.

Spearheaded collections on large, complex delinquent accounts, improving overall A/R current percentage from 90.7% to 94.1%.

Conducted annual credit reviews and prepared write-ups, ensuring accurate credit limit recommendations and adherence to Corporate Credit Policy.

Collaborated with National/Local Account sellers, support teams, third-party collections, and customers to facilitate timely account resolution.

Coordinated with third-party agencies to prepare uncollectible account files for submission and handle collection agency inquiries.

Maintained accurate account records, including overseeing skipped or short-paid invoices, credit memos, and unapplied cash to ensure compliance.

Led customer setup functions, ensuring precise account applications and ownership linkage to minimize risk exposure.

Mentored colleagues to enhance their efficiency in new compliance policies and program applications, promoting team growth.

LAW OFFICES OF LELAND Q. TOWNS, Wilson, NC

Paralegal, July 2006 – August 2009

Supported lead attorney in preparing personal injury and workers’ compensation claims, ensuring timely filing of legal documents and court paperwork.

Drafted legal correspondence, intake paperwork, and handled document submissions for client cases.

Coordinated medical record requests and tracked insurance claims to support case development and ensure timely follow-up.

Served as primary liaison between attorney and clients, scheduling consultations and intake interviews to streamline case workflow.

Assisted in researching successful litigation outcomes for Wrongful Death and Slip and Fall cases to aid in case strategy.

Established professional relationships with Police, Chiropractic, and Hospital Medical Records staff to ensure efficient document retrieval.

Provided on-demand runner and personal assistant services, ensuring seamless office operations.

VOLUNTEERING AND COMMUNITY SERVICE

Willow Chapel Primitive Baptist Church, Tarboro, NC, Assistant Clerk, 2022- Current

Boy/Cub Scouts Troop 961, Pinetops, NC, Parent Volunteer, 2016 - 2024

EDUCATION

STRAYER UNIVERSITY, Raleigh, NC

Bachelor's Degree, Business Administration & Accounting

WILSON COMMUNITY COLLEGE, Wilson, NC

Associate’s Degree, Paralegal Technology

PROFESSIONAL DEVELOPMENT

Mentoring Program, US Foods, Inc.

CERTIFICATIONS

Notary Public

AWARDS

US Foods Cultural Champion

TECHNICAL SKILLS

Microsoft Office (Outlook, PowerPoint, OneNote, SharePoint, Excel basic formulas and VLOOKUP)

Bectran B2B software, SOUS/Salesforce, Tandem

Dotcom and Moxe E-Commerce software

Duns and Bradstreet(D&B)/eRAM software

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