ANIL KUMAR.V

B.Com, DPCA, APGDCIM

Mobile: +91-952******* Email: x43nlw@r.postjobfree.com

LinkedIn: http://in.linkedin.com/pub/anilkumar-vijayakumar/8/62a/34b

Key areas: Customer Relationship, Business Development, Process Coordination, Training & Operations

CAREER ABSTRACT

• Competent and diligent professional possessing over 20 years of experience in Management within Service Industries

• Currently associated as Manager Operations with an International Broker and Businessman

• Expertise in Team and Process Coordination, Training, Documentation and Customer Relationship

• Expertise in Process Administration and Coordination and Soft Skill Training

• An effective communicator with excellent relationship building and interpersonal skills Strong analytical problem solving & Organizational abilities. Possess a flexible & detail oriented attitude

• A Strategic planner with expertise in CRM, Business Development; proficiency in Team handling, building and maintaining relationships with key corporate decision makers, establishing large volume, and high profit accounts with excellent level of retention and loyalty

• Possess excellent communication with exceptional interpersonal, problem solving, leadership, team building & presentation skills

Areas of Expertise

Coordination and Managing projects- Initiation through Commissioning, Reviewing & Sign off

Customer Support - Voice and Non-Voice through Web and telephony systems (IT & Service)

Training of Soft skills and client applications – both onsite and off site

Adjudged the best effective trainer within learning environments

Experience in co-ordinating between cross functional teams, Restructuring Communication, Creating Web Page write-ups, Organizing Training materials etc.,

Good Knowledge of SDLC and DDLC processes involved in the software industry

Unstinted record within Technopark and MNC in areas of Relationship, Training and Coordination.

Academia

1. Adv. Post Graduate Diploma Computers & Information Management (APGDCIM) – 1993

Specialization - Information Management

2. Diploma in Personal Computing Applications, (DPCA) - 1990

Distinction - Structured Systems Analysis & Design

3. Bachelor of Commerce, (B’Com) from Bangalore University - 1989

Specialization - Factory Administration & Costing

Professional Experience - CAREER Highlights

Nut Trading Corporation, Kollam, INDIA Current (from Jan 2009)

Manager Operations - Reporting to Executive Director

Duties / Responsibilities:

• Asset Management – Administer / Monitor and Manage assets held by the PGP Group

• Program Coordination – Registrations, Renewals with Central & State Government Establishments.

• Documentation Management - Monitoring and maintenance of DMS at Head Office

• Process Coordinator – Identify, Report, Maintain and Administrate process in absence of CEO.

Achievements:

• Implemented an improved DMS (Document Management System) at Head Office

• Regularized pending registrations / licences from Government bodies

• Improved Stock maintenance and updation procedures observed at site

• Charge of coordinating operations in absence of CEO

Dimensions Financial Software Consultancy Services Pvt. Ltd., Trivandrum, India May 08 - Dec 08 Business Development Manager – Reporting to COO @ Trivandrum

Dual Duties / Responsibilities:

• Handle complete Pre-Sale Activities of two companies at Technopark, Trivandrum

• Planning & develop the right marketing strategy to get the product noticed by the target audience.

• Managing the product throughout the product lifecycle, gathering and prioritizing product and customer requirements

• Train marketing team on lead generation and brand development

Achievements:

• Enhanced company website and promotional materials within a time frame specified

• Successfully juggled between multiple projects to have an excellent track record of building new business, forging strong relationships with clients

• Developed and managed Customer Care programs for continued sales success.

• Increased brand awareness through newsletters bringing in new customers.

• Initiated Market research developing core positioning and messaging of the product

Elitecore Ltd., Ahmedabad, India Nov ’07 – Apr 08

Project Coordinator – Training and Documentation – Reporting to AVP Quality

Duties / Responsibilities:

• Conducting Induction training for new joiners within the CRESTEL Division

• Coordinate process within the Doc delivery Team [05 Technical Writers and 03 Trainers]

• Assist Documentation Division in coordination with Delivery Divisions

• Report to AVP on phases of Documentation & Training, Organizing New Training Periods and Requirements, Report Escalations etc.,

Achievements:

• Successfully completed the initial client training programs on the first few weeks

• Won appreciations on completion of these programs from Clients, Trainees and Partners

• Organised, Maintained and Updated Training schedules online – For VP during client visits

• Given additional charge in qualifying candidates through Quiz and Training sessions

MSquared Software Development & Exports Pvt, LTD Technopark, Trivandrum Jan ’06 – Oct 07

Sr. Technical Writer& Trainer – Reporting to Operations Manager --- PROJECT CLOSED

Handled Documentation Jobs scripting Operational Manuals for Medical Transcription Suites

Created Presentations for Medical Transcription & Security Products

Assisting in documentation for Marketing and Legal Documents

Achievements:

• Independently converted Transcription documents appropriately to Help Systems.

• Drafted marketing presentation for Security products

• Appointed as chief Coordinator between Document and Quality Divisions to improve deliveries.

Transversal e Networks Pvt. Ltd., Technopark Trivandrum, India Apr’04 - Dec ’06

Assistant Manager - CRG - Reporting to Sr. Mgr – CRM & COO

Duties / Responsibilities:

Script User and Administration Manuals for Learning and Communication solutions developed in-house

Handle Client support on Web based and Voice Systems

Handle Client Trainings (offsite & Onsite) and ensure satisfaction from them

Coordinate and complete pending installations at client sites

Steady client relations – maintain and ensure good support to prestigious clients in Corporate

Achievements:

Secured best trainer remarks from institutions, Government and MNC interacted with

Appointed to SQA status in a company aiming for CMMi Level 3 Status

Created new Documenting standards for User Documentation for E-Learning & Communication Suites

Won laurels on training - Educational Institutions, Government, MNC’s and Corporate

Achieved CRG Revenue Collections tri-fold during tenure through proper coordination and support

Reduced travel costs and logistic expenses by improving support methodologies

i-Squared Institute of Computer Education Kollam, INDIA Jun’03 - Apr ’04

Manager Business Development - Reporting to MD

Duties / Responsibilities:

Design curricula and courseware for proprietary and off-the-shelf software / courses

Conduct Systems study for small companies to access computerisation requirements

Develop and design institution brochures and materials

Engaged in conducting Business Developmental tasks like seminars, exhibitions and road shows.

Achievements:

Successful in Seminars and Exhibitions thereby increasing student enrolments

Recommended for Soft Skill training delivery for student and staff

Re-Designed in-house processes and standards

Increased student turnover over multiple times during campaigns

Windollsoft, Kottayam, Kottayam, INDIA Mar’02 - May’03

Customer Relations Manager - Reporting to COO

Duties / Responsibilities:

Strengthen and establish regular and prompt support for clients

Write Manuals as applicable for products developed in-house

Identify and appoint dealer / reseller network

Strengthen business finances through effective marketing plan techniques

Impart software training to clients and handle channel executives

Scripted media briefs for promotion of the product in local newspapers and periodicals

Achievements:

Created New Documental standards for various Financial multi-dimensional products

Created Training calendar for Support and Delivery for Clients

Created the first STATEWIDE network of Dealers & distributors for products & services

Increased marketing / sales revenues threefold during tenure

Identified new markets aligning requirements and delivery

Allied Technological Laboratories (P) Ltd, Bangalore, India May’97 - Jan’02

Sr. Manager Finance & Operations - Reporting to CEO

Duties / Responsibilities:

Handled Finance, Operations, Support and Logistics

Regulated support through email and telephone

Mentored a team of seven writers, editors & training specialists organizing large-scale documentation

Headed training on business applications to business and professionals

Ensured staffing and delivery for large-scale documentation projects

Imparted training to employees on use of documentation procedures incorporating work flow templates

Wrote operational manual and online help for "ATL Empower 2000", a Human Resource Management system developed in Visual Basic 5.0 Enterprise Edition with SQL 6.0 as the backend

Achievements:

Successfully implemented support and Training for E-Post Office Networks installed countrywide

Successfully completed Finalization of Books of Accounts during tenure

Increased Sales revenues by partaking in Seminars and Exhibitions

Secured Appreciation Reports from Corporate and Business People for timely support

Instrumental in setup of the first VPO in South India engaging in training and installation activities

Successfully completed scripting of Empower 2000 – A HR Manual distributed overseas

Brief and train the sales force at quarterly sales meetings to create product awareness and demand.

Krishna Computers Pvt. Ltd., Bangalore, India Aug’94 - May’97

Manager Customer Support - Reporting to MD

Duties / Responsibilities:

Train users (Chartered Accountants & Professionals) in computerised Accounting

Consult with clients to determine needs and priorities in document production

Taught usage of popular business applications (Accounting and Anti Virus) to business professionals

Participate in organizing and conducting exhibitions, seminars and road shows

Coordinate work between writers and editors in completion of Documentation

Imparted training to company employees on accounting package, word processors and spreadsheets

Involved in organizing marketing campaigns and creation of marketing materials

Achievements:

Re-established and renewed contracts with Corporate and MNC companies

Secured bulk orders (corporate & MNC) to the tune of over 25 lakhs

Drafted and signed renewed support policies from government organizations

Identification and selection of Dealer Network

Experience in Documenting Process Documents & Publications

• Wrote Operating Manuals for Accounting on DOS and Windows developed in C / 4GL.

• Wrote Operating Manual for HR System developed in VB.

• Wrote Operating Manual for Digital Library and Collaboration Tools developed in Java and Dot Net.

• Wrote Operating Manual for MT Tools developed in Java, VC and Dot Net.

• Wrote Operating Manual for Security Products developed in VB and C.

• Wrote UAT Documents for Convergent Billing Solutions in the Telecom Sector.

• Wrote User Guides and Operational Manuals for Convergent Billing Solutions.

• Wrote User Manuals for Banking, Risk Banking and CRM Applications

• Wrote User Manuals for TeleServices Products supporting CRM Activities.

• Preparation, Updations and Delivery of learning materials for aspirants on Technical Writing & DSS

• Preparation, Updations and Delivery learning materials for Project Analysis & Management

Experience in Trainings

• Handling English Communication classes for 02 prestigious Institutions in Kollam, KERALA

• Technical Communication candidates on Analysis and Project Management (Jan 09-Apr 09)

• New members and Joinees on Billing processes involved in Mobile Connection (Nov 07 – Apr 08)

• Individual Entrepreneurs on Communication suites (May 97 – Jan 02)

• Educational & Management colleges (Online and Direct) on e-Learning Platforms (Mar 04-Dec 06)

• Corporate and Government sectors on Work Flow Management (Mar 04-Dec 06)

• Engineering students on Career building and GMAT certifications (Sept 03)

• Corporate and Government sectors on Communication and collaboration Tools (Mar 04-Dec 06)

• Chartered Accountants and Auditors on computerised accounting (Jan 91 – May 97)

Personal Details

Date of Birth : 14th May 1967. Nationality: Indian. Passport No: E2739944 Valid till: 12/06/2013

Marital Status : Married with two children.

Postal Address : Thodiyil Puthenveedu, Elampaloor, Kundara PO, Kollam, India. Pin: 691501

Contact Info : +91-952*******, +91-949******* (PP); Email: x43nlw@r.postjobfree.com

Languages : Fluent in English. Multi – Lingual Communicative abilities in local Indian dialects.

License : Possess Indian Driving License (IDL) - Both Two & Four Wheeler (LMV)

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