Heather Elliott's Resume

HEATHER ELLIOTT

Objective TO SECURE A POSITION WITH AN ESTABLISHED COMPANY WORKING AT HOME

AS A TYPIST OR DATA ENTRY PROCESSOR.

Summary of qualifications

 Typing 60 WPM & 10 key pad by touch

 Operate & own office equipment – Xerox, Fax Machine, Adding Machine,

Telephone

 Computer Literate in the following: Microsoft Word, Works, Word Perfect, &

Excel

 Quick learner with attention to detail

 Experienced and efficient in a team atmosphere

 Excellent communication skills

Education

Bachelor’s Degree in Management – Kaplan University – May 2006

Major: Management – Concentration: Information Technology

 Member of Alpha Beta Kappa National Honor Society

 Member of Sigma Beta Delta National Honor Society

 Cumulative GPA of 3.5 on a 4.0 grading scale

 6 time achiever of President’s List (Must have a 3.96 each quarter to

obtain)

Associate Degree in Science & Arts – Danville Area Community College

 Cum Laude graduate – May 2002 – 4.6 GPA on a 5.0 grading scale

 Member of Phi Theta Kappa – National Honor Society for community colleges

1995 – 1997 Purdue University Major: Computer Technology

1995 High School Graduate of Attica Jr./Sr. High School, Attica, IN

Work experience

July 2002 – April 2005 & February 2006 – November 2007 November

Blue Cross Blue Shield of Illinois, Danville, IL

CUSTOMER SERVICE REPRESENTATIVE II

 Answering incoming phone calls and addressing inquiries of members such as

benefit, claim, and eligibility questions

 Respond to written inquiries of members

 Work as a team player to ensure members’ inquires are answered timely

April 2005 – February 2006 Blue Cross Blue Shield of Illinois, Danville, IL

CLAIMS TECHNICIAN

 Assist supervisor in ensuring established policies are followed &

projection objectives are met within the department including directing

workflow

 Performing quality control of the unit including recommending improvements

&/or revisions to established policies and procedures

 Helping and answering questions of processors regarding claim issues

 Releasing & investigating of claims that processors are not authorized to

release

July 2001 – February 2002: Payless Shoe Source, Danville, IL

SALES ASSOCIATE

 Closing of store including counting the drawer and making out deposit

 Sorting of shipment and placing shoes into overstock

 Customer Service (also including answering telephone)

 Selling shoes and accessories

 Operation of cash register

 Key carrier of store

 Clean-up detail of store

November 2000 – January 2001: Troxel Industries, Tilton, IL

ACCOUNTS PAYABLE/RECEIVABLE, ORDER PROCESSING, OFFICE ASSISTANT

 Writing payable checks and invoices and entering them into computer

 Filing of checks, invoices, blueprints and creating pack-lists for

shipping

 Processing of orders and sending jobs to the floor for completion

 Reading and evaluating of blueprints to ensure accurate stock level

July 2000 – November 2000: Mettam Safety Supply Inc., Danville, IL

MARKET DEVELOPMENT ACCOUNT MANAGER

 Selling of safety products to new and established customers

 Maximizing potential of current sales accounts & prospecting new customers

September 1998 – July 2000: Parks Livestock, Oakwood, IL

INVENTORY CONTROL/ACCOUNTS PAYABLE/ SECRETARY

 Process/balance daily inventory for all 10 branch locations

 Writing payable checks and enter checks into computer

 Filing of expenses, ledgers, and sort sheets

 Trouble shoot discrepancies on inventory by phone with other branch

locations

November 1997 – September 1998: PNC Bank, Lafayette, IN

CREDIT INVESTIGATOR II/ CUSTOMER SERVICE REPRESENTATIVE

 Completed missing info on credit applications per applicant phone calls and

investigation per Fast Data and/or First Pursuit

 Investigating Social Security numbers and addresses for fraudulent purposes

 Answering, transferring, and tracking of customer phone calls

May 1996 – September 1997: Whirlpool Corporation, West Lafayette, IN

QUALITY CONTROL

 Inspection of production’s completed parts to ensure quality before

shipping

 Tracking and inspecting of production parts on dock using blueprints

 Manifesting: making packing lists and loading trucks using a forklift

 Clean-up detail consisting of using a forklift to empty dumpsters of

cardboard into cardboard compressors

 Use of Hyster to clear dock of incoming parts and take to assigned location

 Training new employees

References

Available upon request

Contact this candidate