Customer Service Manager

Kayla T Roney

*** *** ****** **

Graysville, AL 35073

Phone: 205-***-****

E-mail: **********@*****.***

OBJECTIVE

To render my services in the best possible manner to my employer, thus helping my organization prosper. Experience to be utilized in Customer Service, Dispatch, Data Entry and Inside Sales.

WORK EXPERIENCE

Administrative Assistant (8/2009 - 13/2011)

Leotis William Law Center, Bessemer, AL

Compose correspondence/reports for own or manager’s signature

Arrange essential mail in priority action order for boss

Check deadlines on incoming requests and put preliminary work in play.

Process replies on own initiative or from bosses’ dictation or notes

Inside Sales, Customer Service and Data Entry (3/2005 - 6/2009)

United States Pipe, Birmingham, AL

Processed pipe and accessory orders for government, municipal, and contractors. truck tracking, proof of delivery, managing over 103 accounts over 8 states. Handled billing and support providing top notch customer care. Cross trained and working distribution and maintained stockyards in Indiana, California and Colorado. Build loads, Create delivery tickets and Bill of Ladens. Contacting and scheduling pick up and deliveries with various carriers via truck, rail or barge.

Customer Service Lead (12/1997 - 3/2005)

Charter Communications, Pelham, AL

Performed customer service, dispatch, and tech support. Developed extensive knowledge of cable TV, internet and phone products. Handled customer escalations, processed payments, as well as truck routing for tech and installers. Explained billing cycles and provided customer education. Performed outage monitoring and reporting. Supervised a team of 27 employees.

Office Manager (10/1996 - 11/1997)

Eagle Scaffolding and Equipment, Birmingham, AL

Handled accounts payable and receivable

Processed orders, appraised potential job sites

Maintain flow of office environment

Handled customer inquiries and billing

Pbx Supervisor (9/1991 - 5/1995)

St. James Hospital, Newark, NJ

Supervised, scheduled and assisted staff of 14 employees

Answers hospital telephone and directed call to appropriate extension or room. Communicated to stregarding hospital information and emergency information. Trained, supervised, scheduled and assisted in evaluating staff.

EDUCATION

A.A.S. Human and Social Service

Essex County College

Newark, NJ

Minor - Communications

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