Sandra F. Simmons Resume
Resume:
SANDRA SIMMONS
Thibodaux, LA 70301
OBJECTIVE
To obtain a responsible and challenging position in a field where my experience will have valuable application or an entry level position in a new career with the opportunity to advance.
QUALIFICATIONS
Over ten years in customer service and twenty years in the banking industry. Consistently maintain a professional image, both on the phone and in person. A highly motivated, quick learning, trained individual who is multi-tasked, flexible, efficient, and thrives in a team-
oriented environment. Able to accurately document and verbally communicate very detailed information. A patient listener who fully focuses on the customers needs. Proficient user of PC, Windows, Lotus, Word Perfect, Outlook, Excel, Ten key by touch, data entry and type 50 wpm.
CERTIFIED HOME HEALTH CARE PROVIDER 1-09 to 10-2009
Live in health care provider for elderly lady with numerous health conditions. Duties performed transported patient to kidney dialysis three times a week, assisted with bath and changing ileostomy, maintain entire household, cooked all meals.
PEOPLE LINK STAFFING SOULITIONS:
CAVALRY PORTFOLIO SERVICES 11-06 to 12-08
Make outbound calls to customers for collection on debts.
HANOVER COMPANY 7-06 to 9-06
Answer phone and delegate calls. Talk on two way radio and intercom. Process requisitions in Oracle. Print purchase orders and attach to requisitions. Enter employee’s time and hours worked on each job on spreadsheets in Excel. Greet vendors and sign for deliveries.
U S CELLULAR 12-12-05 to 7-8-06
Take incoming calls from customers asking about plans, bills and features on cell phones. Change price plans, add or delete a feature, go over bills and request best plan for that customer. Reach and maintain daily and monthly goals.
MET-LIFE 11-8-99 TO 12-2005
Provide service and information to customers regarding Mel-Life dental products, including explaining policy features and benefits providing policy-specific information, requests regarding claims and processing transactions. Efficiently access multiple electronic systems and to provide complete response. Work at all times to enhance the relationship between the customer and Met-Life.
COMMERCIAL FINANCIAL SERVICES AUG 1997 TO JUNE 1999
Locating customers for the purpose of collecting a debt. Information obtained by credit bureau reports and utilizing on-line data bases.
Responsible for meeting goals set by CFS management and following the guidelines of the FDCPA/DCC.
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