Customer Service

Allison P. Hazzard

*** ******

wyandotte, MI.**192

Phone: 313-***-****

Email: ******@*****.***

OBJECTIVE

To obtain a position with opportunities for advancement, enabling me to utilize my present skills and abilities while offering me a means to further my career by acquiring skills that will expand my knowledge of the Customs Brokerage field and customer service field.

SKILLS

15 years experience in the brokerage field , I am proficient in air, ocean, border, rail, and RLF shipment processing. I have knowledge of freight forwarding, document turnovers, NAFTA and OGA requirements, C-TPAT procedures and requirements and POA requirements. I possess strong classification abilities and also have obtained extensive knowledge of CVD/ADD, visa , quota, bearing entries.

EMPLOYMENT

Office Assistant Present- July 2007

Dr. Edward Blanzy

Southgate, MI.

Duties include appointment setting, updating patient files, cofirming appointments, assisting the doctor, billing, and numerous clerical duties.

Import Coordinator Sept 2006-Feb 2007

TNT Freight Management

Romulus, MI.

Processed Air, Ocean, Outports, and Responsible for Tracking of container shipment from origin to port contacting clients to inform them of the status of their shipments also to inquire of any delays or problems regarding their shipments, requesting information from overseas when needed. Contacting various carriers negotiating rates providing the Delivery orders to carrier and follow-up. Classifying merchandise for shipments, obtaining POA or Sub POA from client, creating customs invoices from clients if needed. Handled importation of live animals. Ran A/R reports ensured that my records and the reports balanced and provided management a monthly report showing number of shipments and a profit and loss total for each division.

Import Operations-TMA May 2006-Sept 2006

(Trade Measurement & Analyst)

JP Morgan Chase Vastera

Southfield, MI .

Managed the relationship between our client an automotive company and their Import broker. Provided training on Clients business rules, IRQ, and other areas that showed a need for improvement. Conducted bi-monthly meetings with the import brokerage management to discuss service failures and or improvements that needed to be addressed as well as any new procedures that needed to be implemented.. Preformed 13 point manual audits on entries, and maintained statistics which were provided to both our client and the broker along with metrics of the audit. Responsible for researching and or approving any additional charges related to import shipments. Provided tracking, problem resolution and shipment follow-up if needed. On call after hours 7 days a week for questions and or assistance for any and all parties involved in the transaction.

Air/Ocean Release Coordinator/ Day Shift Lead .August 2003 - May 2006

Buckland Global Trade Services Inc.

Detroit, MI.

Assisted in the opening of the Detroit Office and training of staff. Processed Border, Air, Ocean, Rail and Charter shipments from clearance through Entry Submission. Handled all UPS hold and problem entries. Coordinated freight forwarding when required. Provided the employees with detailed instructions on processing Air, Ocean, Rail and Charter shipments. Submitted necessary documentation to U.S. Customs for any entry cancellation, turn-overs or information requests.

Senior Air/Ocean Import Coordinator April 2001 -August 2003

Russell A Farrow Custom Brokers

Romulus, MI.

Responsible for the processing of Air/Ocean Shipments, document turnovers, outports, scheduling deliveries, tracking shipments and freight forwarding. Set up of new clients entailing obtaining POA, applying appropriate fees, classifying commodities, Coordinated and assisted in the training of employees in air, ocean, rail and border clearance procedures and requirements. Advised clients in the completion of NAFTA (if applicable), POA's and also informed them of any other information would be required depending on the commodity that they were importing.

EDUCATION

Diploma

attended 1984-1988 River Rouge High School

River Rouge, MI.

ADDITIONAL TRAINING

FDA -Product code classification, HS classification. Software : Microsoft office, AS400, Trade Point, Internet FDA Processing, OGA Prior notice requirements and procedures . C-TPAT procedures and seal requirements

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