Human Resources Manager

JESS GIBSON

*** ****** *********, *********, ** *6143

CELL: 317-***-**** EMAIL: ******@*****.***

EXECUTIVE SUMMARY

Human Resources Executive with 7 years of solid comprehensive human resources experience to include but not limited to: employee relations, benefits package design and administration, recruitment, staff development, disciplinary action development and implementation, investigation and resolution, WC is processing and claims monitoring. Proven experience collaborating with senior management to conduct Human Resources strategic planning in support of corporate initiatives. Demonstrated experience initiating cost containment strategies resulting in significant savings. Excellent ability to address and implement strategic plans for talent acquisition, retention and succession planning. Proven skills in labor and employment law including complaint investigation to thwart legal action. In-depth knowledge and experience regarding employment laws and regulations including those under FLSA, EEO, FMLA, ERISA, HIPAA, and COBRA

Expertise in:

• Employee Relations • Benefits Design • Harassment/EEO Compliance

• Policy Design & Administration • Training & Development • Worker’s Compensation

• Contract Negotiation • Complaint Resolution • Project Management

PROFESSIONAL EXPERIENCE

Human Resources Manager, Comlux America, LLC Indianapolis, IN 9/2010- current

• Plan, organize and direct the activities and staff of the Human Resources Department, including recruitment and selection, classification and compensation, employee benefits, organizational development and training, payroll, labor relations, and risk management.

• Manage state funded grants for training initiatives, as well as partner with local colleges and unemployment offices to develop and train unskilled labor to ensure a continuous pipeline of personnel.

• Develop and manage the implementation of Human Resources department goals, objectives, policies and priorities for each function.

• Direct and manage activities related to personnel records and transactions such as: new hires, promotions, transfers, performance reviews, and terminations.

• Develop and administer company policies; negotiate and resolve sensitive and controversial issues and grievances including but not limited to issues resulting in litigation and EEOC claims.

• Oversee and direct the development and administration of the Human Resources Department annual budget.

• Oversee employee benefit program by directing the administration of the group health insurance and life insurance plans, flexible spending and dependent care programs, 459 plans, COBRA, HIPPA, and FMLA.

• Direct and manage activities associated with partially self-funded group health program, including contract negotiation and administration of third party administrator (TPA) contract and stop loss insurance.

• Manage and file Worker’s Compensation claims and make recommendations to appropriate safety personnel.

• Procure and implement new HRIS and Applicant Tracking Systems

• Manage company FAA Drug and Alcohol program

• Direct activities related to unemployment responses and appeals

Senior Human Resources Representative, Stericycle, Indianapolis, IN 3/08 – 11/09

• Directed a wide range of HR functions for this global firm offering business and consulting services to promote safety, improvement of regulatory compliance, and managed risk

• Managed workers’ compensation, FMLA, and leave of absence matters for more than 600 employees; assisted legal counsel with EEO claims and employment law suits

• Plan, lead, and followed up on HR and Employee Relations training initiatives; conducted workshops and management development programs including Workplace Harassment, Code of Business Conduct Standards, New Manager Training, Genuine Leadership Training, and Change Management

• Actively responded to employee employment/benefits queries and resolved potential issues

Director of Human Resources, AllWorld Language Consultants, Rockville, MD 10/06 – 3/08

• Successfully steered all aspects of HR operations for this leading provider of multiple-language services

• Established personnel policies, job descriptions/classifications, wage and salary levels, benefits package, Employee Handbook and standalone Arbitration Agreement, performance evaluation procedures, and employee incentive programs

• Created and executed corporate staff recruitment strategy to attract very high caliber applicants in line with department-specific needs; led employee orientation programs

• Effectively managed grievance, labor relations, and unemployment issues; conducted investigations, responded to claims and appeals, and liaised with employees and insurance carriers

Corporate Human Resources Generalist, G4S Youth Services, LLC, Richmond, VA 10/05 – 10/06

• Facilitated communications between the Corporate HR Director and HR Managers at seven youth corrections, treatment, and education facilities operated by this multi-state organization with 1,200 geographically dispersed employees

• Diligently reviewed termination/final disciplinary action documentation for all outgoing personnel, oversaw the unemployment claims process; supported field HR Managers in contesting disputed claims

• Conducted audits on facility HR files and assessed FMLA requests to ensure compliance with all regulations and company policies; participated in the launch of corporate HRIS and reconciled company-wide benefit invoices

• Contributed to the development of a new training program and an actionable employee retention plan to reduce high turnover; served as on-site HR Manager during transitional periods at facilities

Human Resources Administrative Assistant, The Greater Richmond ARC, Richmond, VA 1/05 – 10/05

• Gained valuable experience in HR administrative procedures while supporting the Agency President and the Vice President of Human Resources at this organization dedicated to improving quality of life for individuals with mental retardation and similar developmental disabilities

• Proactively maintained HR and operational databases, processed workers’ compensation claims, managed employee insurance registration, and generated reports and documents

• Scheduled and prepared for meetings of the Board of Directors, staff training programs, and special events

EDUCATION

Master of Business Administration in Human Resources – 4.0 GPA, Strayer University

Bachelor of Arts in Political Science, Western Michigan University

~ CREDENTIALS & AFFILIATIONS ~

Certified AchieveGlobal Instructor ~ PHR ~ Member, SHRM

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