Customer Service Manager

Raymond J. Lopresti

***** ******** *****

Fernandina Beach, Florida 32034

M: 904-***-**** H: 904-***-****

************@*****.***

CERTIFICATION: Cisco Certified Network Associate (CCNA)

COMPETENCIES:

Customer service call handling

Microsoft Windows Server

Microsoft Windows (XP)

Microsoft Office Suite (Word, PowerPoint, Excel, Access)

Basic Networking

Install and configure computer hardware

EXPERIENCE: Ramp Agent

US Airways 2006 to Present

• Supervise team members.

• Operate ground equipment including baggage tugs, belt loaders, pushback tractors and airstairs.

• Guide pilots into position a assigned gate.

• Load and unload baggage from airplanes arriving at the Jacksonville Airport.

Network Support Technician 2004 to 2006

Booz, Allen, Hamilton

Responsible for the support of over 80 servers in an outsourced data center environment. Duties included:

• Responding to inbound customer calls and resolving problems such as resetting passwords.

• Installing operating system patches for Windows 2000 and 2003 servers.

• Verifying that all servers were up and operational and restoring any malfunctioning servers.

• Fabricating cables and running any and all wires that are needed to keep servers connected to their networks.

• Running diagnostic tests and responding appropriately to error messages or malfunctions.

• Creating and maintaining a billing system in which unique invoices are sent out every month for all clients.

• Verifying that all currently used software was licensed and responsible for seeing that new licenses were purchased.

Rink Attendant 2003 – 2006

Reston Skate Quest

• Responded to inquiries about products and services offered in this full -service skating facility

• Resolved customer inquires and complaints

• Performed all facility maintenance including the operation of the Zamboni to maintain the ice surface and edge

Rink Manager 1999-2003

Tri County Ice Management

• Managed staff including scheduling while attending high school.

• Responded to customer calls with questions or problems.

• Organized customer data and company information on a new computer system using Microsoft Access.

EDUCATION:

Florida State College at Jacksonville

A.A.S. Networking Services 5/7/2010

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