Customer Service Manager

Rubaiyat Islam

*** *. ******* **. ******, TX ****1 (940) 594 – 7962 ***********@*******.***

SUMMARY OF QUALIFICATIONS

• Great analytical and problem solving skills.

• Excellent communication skills.

• Able to work well in a team environment.

• Willing and able to work extended hours if needed.

• Ability to work independently with little, or no supervision.

• Proven track record of academic and career endeavors.

• Proficient in Microsoft Office (Word, Excel, and PowerPoint).

EDUCATION

University of North Texas - Denton, TX May 2011

Master’s of Science in Finance GPA: 3.40/4.0

University of North Texas - Denton, TX August 2005

Bachelor’s of Business Administration in Economics GPA: 3.27/4.0

PROFESSIONAL WORK EXPERIENCE

Dibon Solutions – Carrollton, TX October 2006 – August 2008

Business Analyst Consultant

• Served as a liaison between the Business department and the Information Technology department.

• Coordinated with stakeholders, subject matter experts, project managers, and IT department to create company’s Vision document, Business Requirements document, and Software Requirements document.

• Communicated extensively with business owners and subject matter experts to document system requirements.

• Hands on experience with Use Case diagrams, Activity diagrams, Class diagrams, and Sequence diagrams.

OTHER WORK EXPERIENCE

University of North Texas – Denton, TX January 2009 – May 2011

Computer Lab Attendant – College of Business Administration

• Enforced policies outlined by the lab manager and the university, and provide quality customer service to students.

University of North Texas – Denton, TX February 2004 – August 2005

Computer Lab Attendant – College of Business Administration

• Enforced policies outlined by the lab manager and the university, and provided quality customer service to students.

University of North Texas – Denton, TX September 2003 – January 2004

Member Services – Recreation Center

• Responsible for sale of membership, locker rental, towel service, guest fees and aerobic passes.

• Handled all injuries, accidents and emergency situations as they arose.

• Provided excellent customer service to all persons entering the facility.

LEADERSHIP AND AWARDS

Member: Professional Leadership Program (Fall 2004 – May 2005). Prepares students for leadership by fostering qualities of competency, integrity and professionalism while encouraging the students to be visionaries who lead themselves and others to actions. The goal of PLP is to provide programs that address leadership in the areas of professional, corporate and community leadership.

Member (Secretary): Bangladesh Student Association (Fall 2003 – Spring 2004). Coordinated with the president and vice president of BSA to arrange various programs and activities to bring together the Bangladeshi students of the University of North Texas.

President’s List: Spring 2002 with GPA of 3.85

Dean’s List: Fall 2000 with GPA of 3.67, Spring 2001 with GPA of 3.78, and Fall 2009 with GPA of 3.67.

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