Manager Customer Service
Resume:
F.B. Muhammmad
Houston, TX
*************@*****.****.***
Objective
Looking for a Manager position
Profile
* ***** ********** ** ********, organization development, and Warehouse
Management.
Recognized team building, mentoring and leadership skills. Experienced in facilitating change in
a workforce to support reengineering initiatives and meet organizational operating, financial and
quality objectives.
Ability to write and implement efficient work schedules, policies, programs and procedures.
Has a talent for recruiting, interviewing, hiring, directing and supervising staff.
Skills Summary
Purchasing
Receiving/shipping logistics
Inventory Control
Distributive Operations Scheduling
Project Management
Proficient in Microsoft Office Transportation/material handling
Quality Assurance
Professional Experience
Supervised daily operations at facility including all environmental, safety, security, shipment/receiving activities, housekeeping, quality, and customer service activities of hourly personnel.
Managed and developed employees into an empowered, self-directed work force to maximize productivity.
Purchased daily supplies, materials and spare parts while maintaining budgetary guidelines
Managed inventory accuracy by monitoring the daily warehouse activities, cycle counts and audit of same to verify results
Maintain a model of company care, values and purpose
Ensure compliance with governmental and other regulatory laws and guidelines including, but not limited to, OSHA, EPA, FDA, FCC, USDA and DHS.
Supervised and coordinated activities of workers engaged in verifying and keeping records on incoming and outgoing shipments, preparing items for receipt, shipment
Supervised 10-30 employees including the creation and administration of performance
Employment History
U.S MARINE CORPS
Warehouse Manager
1997 to 2003
Supervised 30 employees including the creation and administration of performance.
Ensured compliance with governmental and other regulatory laws and guidelines including, but not
limited to, OSHA, and EPA.
Supervised and coordinated activities of workers engaged in verifying and keeping records on
incoming and outgoing shipments, preparing items for receipt, shipment.
Graphic Design
Shipping/Receiving Supervisor
2003 to 2005
Supervised daily operations at a 800,000 square foot facility including all environmental, safety, security,
Purchased daily supplies, materials and spare parts while maintaining budgetary guidelines.
Managed inventory accuracy by monitoring the daily warehouse activities, cycle counts and audit of
same to verify results.
United litho
Logistic Supervisor
2005 2008
Supervised warehouse personnel; including performance, counseling, staff scheduling, interviewing, attendance, etc.
Evaluated stock levels and monitors material consumption rates and relays to manager
UPS
Supervisor
2008 to 2012
Supervised 20 employees unload and process 50,000 packages a day.
Monitored and assist with the material handling process ensuring any potential issues are
immediately flagged to the appropriate person.
Help reduce turnover rate by 20%
Kept employees up to date with training.
Link staffing/ Wal-Mart
Supervisor
2012 to present
Supervising 20 employees in the remodel of Wal-Mart
Education
ASHFORD UNIVERSITY – Clinton, IA
Bachelors of Finance Degree, Grad 2012
GPA: 3.30/4.0
Currently pursing M.B.A with a specialization in Supply Chain Management
GRADUATE DATE 2014
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