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Manager Customer Service

Location:
Houston, TX, 77040
Salary:
50,000
Posted:
August 21, 2012

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Resume:

F.B. Muhammmad

Houston, TX

571-***-****

x3d9gk@r.postjobfree.com

Objective

Looking for a Manager position

Profile

* ***** ********** ** ********, organization development, and Warehouse

Management.

Recognized team building, mentoring and leadership skills. Experienced in facilitating change in

a workforce to support reengineering initiatives and meet organizational operating, financial and

quality objectives.

Ability to write and implement efficient work schedules, policies, programs and procedures.

Has a talent for recruiting, interviewing, hiring, directing and supervising staff.

Skills Summary

Purchasing

Receiving/shipping logistics

Inventory Control

Distributive Operations Scheduling

Project Management

Proficient in Microsoft Office Transportation/material handling

Quality Assurance

Professional Experience

Supervised daily operations at facility including all environmental, safety, security, shipment/receiving activities, housekeeping, quality, and customer service activities of hourly personnel.

Managed and developed employees into an empowered, self-directed work force to maximize productivity.

Purchased daily supplies, materials and spare parts while maintaining budgetary guidelines

Managed inventory accuracy by monitoring the daily warehouse activities, cycle counts and audit of same to verify results

Maintain a model of company care, values and purpose

Ensure compliance with governmental and other regulatory laws and guidelines including, but not limited to, OSHA, EPA, FDA, FCC, USDA and DHS.

Supervised and coordinated activities of workers engaged in verifying and keeping records on incoming and outgoing shipments, preparing items for receipt, shipment

Supervised 10-30 employees including the creation and administration of performance

Employment History

U.S MARINE CORPS

Warehouse Manager

1997 to 2003

Supervised 30 employees including the creation and administration of performance.

Ensured compliance with governmental and other regulatory laws and guidelines including, but not

limited to, OSHA, and EPA.

Supervised and coordinated activities of workers engaged in verifying and keeping records on

incoming and outgoing shipments, preparing items for receipt, shipment.

Graphic Design

Shipping/Receiving Supervisor

2003 to 2005

Supervised daily operations at a 800,000 square foot facility including all environmental, safety, security,

Purchased daily supplies, materials and spare parts while maintaining budgetary guidelines.

Managed inventory accuracy by monitoring the daily warehouse activities, cycle counts and audit of

same to verify results.

United litho

Logistic Supervisor

2005 2008

Supervised warehouse personnel; including performance, counseling, staff scheduling, interviewing, attendance, etc.

Evaluated stock levels and monitors material consumption rates and relays to manager

UPS

Supervisor

2008 to 2012

Supervised 20 employees unload and process 50,000 packages a day.

Monitored and assist with the material handling process ensuring any potential issues are

immediately flagged to the appropriate person.

Help reduce turnover rate by 20%

Kept employees up to date with training.

Link staffing/ Wal-Mart

Supervisor

2012 to present

Supervising 20 employees in the remodel of Wal-Mart

Education

ASHFORD UNIVERSITY – Clinton, IA

Bachelors of Finance Degree, Grad 2012

GPA: 3.30/4.0

Currently pursing M.B.A with a specialization in Supply Chain Management

GRADUATE DATE 2014



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