Professional customer service/sales representative

SHAKIA MORAN

*** ****** **

Fayetteville, NC ****4 910-***-**** Mobile

Professional Objective

Professional customer service/sales representative seeking a position with a progressive organization focused on quality and excellence, where consultative and directional customer service skills are valued.

Service Profile

Top-producing customer service/sales representative who is self-motivated, driven, self-disciplined and able to work in a fast-paced environment. Customer relationship builder with a successful track record in growing revenue with an existing customer base as well as winning new customers. Proven ability to market and sell products in a highly competitive marketplace.

Effective at meeting and exceeding individual products goals as well as meeting overall revenue goals. Focused on building existing customer base by sales of value-added products.

Skilled at assessing individual customer needs and providing win-win product solutions. Remain aware of key competitor's product offers and tailor sales to win customers in a changing competitive environment.

Valued by customers for consistent follow-through and overall customer satisfaction.

Professional Sales and Service Experience

Sprint/Nextel/Embarq Call Center 09/2005-06/2006

Local Consumer Sales and Service Representative

Met and exceeded revenue and product targets in a incoming call center environment servicing 18 states. Effectively sold value added products to existing customer base. as well as new customers. Proven ability build rapport and transition smoothly during non-sales contacts to make effective product offers. Balanced customer satisfaction and sales by meeting and exceeding corporate quality standards for contacts, ensuring key components for service are met on every call as well as emphasis on one-call solutions.

Lowes of Fayetteville 04/2007-05/2008

Customer Service Representative

Met expectations and handled an array of tasks such as, answering support calls, to taking payments, Mail handler: Receives and sorts incoming mail as well as handling questions and solving issues on open charge accounts. Ensured customer satisfaction, as well as, displaying positive energy and support to customer base. The use of multi-tasking and awareness was constant.

Fat Daddys Bar and Grill 05/2008-05/2009

Server

Served a variety of food and drinks while ensuring customer satisfaction, as well as, displaying positive energy and support to customer base. The use of multi-tasking and awareness was constan

Combat Support Flight Swimming Pool 07/2009-09/2009

Pope Air Force Base, North Carolina US

checker/cashier

Checked for proper Identification as well as took payments and answered incoming calls.

Key Service Performances

Met and exceeded corporate quality standards on customer contacts for knowledge, tone, building rapport, sales offers and data entry accuracy.

Met and exceed one-call solution objectives, ensuring customers complete transactions satisfactorily on their first call..

Effective in working in a highly structured environment with measurements of call handle time, available time, and attendance standards.

Other relevant training

Microsoft Word, other various computer systems Trained in effective sales techniques in various settings

Education

High School diploma 05/2005 Christian Academy

Progress in obtaining an Associate Degree in Business Administration from Fayetteville Technical Community College. Ongoing

Community Involvement/Interests

March of Dimes annual fund-raiser participant

United Way participant

Blood Assurance Donor

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