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Manager Customer Service

Location:
Charleston, SC, 29492
Salary:
48,000
Posted:
October 19, 2012

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Resume:

Brandon T. Dye

**** ***** ***** ***, **** E

Charleston, SC 29492

843-***-****

x2uemf@r.postjobfree.com

Motivated accounting professional with 3+ years experience applying financial and managerial accounting practices within an 8 corporate branch operation. Energetic, results-oriented team-player eager to bring my strong administrative and business accounting skills to a growing company.

HIGHLIGHTS

• Public and Private Accounting • Cost Accounting

• Client Acquisition and Retention • Report Analyst

• Account Management • Report Development

• Business Sustainability • Top-Rated AP/AR Analyst

• Budget Development • Negotiation Skills

• Meets/Exceeds Goals • Competitive Analysis

• Spreadsheet Development • Cash-Flow Report Manager

• Strategic Planning • Complex Problem Resolution

• Customer Needs Assessment • Schedule Manager

• Public Speaking Skills • Technical Writing

• Customer Satisfaction • Detail Oriented

• Credit and Collections • Client Relations

• Executive Presentation Development • Strong Leadership Skills

• Project Management • Multi-Task Management

• Computer Proficient • Self Motivated

EXPERIENCE

Production / Jr. Accounting Manager

June 2009 to Current

Palmetto Exterminators, Inc. – Charleston, South Carolina

• Reviewed 8 corporate branch collection reports to determine the status of collections and the amounts of outstanding balances.

• Worked with management at the project level to ensure expense plans are achieved.

• Collected and reported monthly expense variances and explanations.

• Performed periodic budgeting/modeling to project monthly cash requirements.

• Prepared weekly, monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget for all 8 corporate branches.

• Executed accounts receivable / accounts payable reporting enhancements and reconciliation procedures.

• Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized ServPro accounting software.

• Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.

• Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions on a daily basis.

Professional Caterer

July 2010 to Current

Sticky Fingers Smokehouse – Mt. Pleasant, South Carolina

• Provided courteous and informative customer service in an open catering format.

• Collaborated closely with the restaurant manager to conduct staff meetings and resolve service, product and personnel issues.

• Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.

• Developed strategies to enhance catering and retail food service revenue and productivity goals.

• Ensure accurate and timely delivery for assigned catering events.

Professional Food and Beverage Server

May 2007 to June 2012

Olive Garden – North Charleston, South Carolina

• Consistently provided professional, friendly and engaging service.

• Assisted guests with making menu choices in an informative and helpful fashion, by maintaining knowledge of current menu items, garnishes, ingredients and preparation methods.

• Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

• Addressed diner complaints with kitchen staff and served replacement menu items promptly.

• Managed closing duties, including restocking items and reconciliation of the cash drawer.

• Received frequent customer compliments for going above and beyond normal duties.

EDUCATION

College of Charleston 2009

Charleston, South Carolina

Bachelor of Science

Accounting

Member, Kappa Sigma Fraternity 2003-Present



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