Customer Service Medical

Jamie Lynn Mulholland

***** ****** ****

Philadelphia PA 19154

267-***-****

************@*****.***

OBJECTIVE

Recently trained as a medical biller and coder looking for a position that will not only expand my skills and knowledge, but, will also challenge me to strengthen my talents. Previous shift supervisor experience proves my management and organizational capabilities.

SUMMARY OF SKILLS

• First Aid & CPR Certified

• Vital Signs

• Accounts Payable and Receivable

• Government Insurance Plans

• State Insurance Plans

• Hospital Inpatient and Outpatient (Billing/Coding)

• CPT Billing, ICD9 & 10 Coding

• HCPCS Coding

• Specialty Practices Coding

• CMS-1500 Forms

• CPT Billing

• Medical Terminology

• Medical Asepsis

• Preparing a Health File

• Health Insurance Information Management

• 40 WPM

• HIPAA Regulations

• OSHA Compliance

EDUCATION

Kaplan Career Institute-Franklin Mills Campus Philadelphia, PA 06/11-3/12

Medical Billing and Coding - Diploma Awarded

Archbishop Ryan High School Philadelphia, PA 09/04-06/08

Diploma Awarded

EXPERIENCE

Dr Richard H. Kaplan (School Internship) Philadelphia, PA 01/12-03/12

Medical Biller and Coder

• Received Co-payments from patients

• Printed and sent bills

• Reception duties including: answering phones, preparing paper work, copying medical cards and info for files

• Scheduling appointments

RITEAID PHARMACY Philadelphia, PA 03/07-Present

Shift Supervisor

• Operated cash register; handled cash, credit card, and check transactions

• Responsible and trusted to settle cashiers’ drawers and handled bank deposits

• Open and closed store; (key holder)

• Delegate responsibilities and tasks to shift employees

• Supervision of staff of 8

• Organized inventory levels; Placed orders; and stocked shelves

• Implemented Planograms (floor plans showcasing and marketing new arrivals)

• Maintained clean store environment

• Resolved all customer service issues according to corporate expectations

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