customer service
Resume:
Robin L. Jones
***** ***** ***** *** **** **-*
Myrtle Beach, Sc, 29572
**************@***.***
Education
Graduated from Middlesboro High School in Kentucky 1977
Nursing School in Dallas, Texas 1984
Certified Medial Tech class in Elizabethtown, Kentucky 1989
Experience
Bluegreen Resorts October 2,2006 - Nov. 21, 2008
Galleria Plaza
Myrtle Beach, SC
Bridgett Kelly Head of Marketing
Mike Smith Manager @ ext. 413 and or Erica team leader of referrals @ ext. 263
Telemarketing for Bluegreen Resorts. Making inbound and outbound calls and making people’s dreams of a vacation come true. Taking information about Guest and processing information. Call backs and keeping track of sales for commission. After being there a year, I became a verification manager, which is taking over the sales from others. I was responsible for getting the credit card number and a recording with guest for the company after I checked qualifications that the sales person took. Now, after working there 1 ¾ years, I presently changed positions in the company; I am now in referrals, which is calling people that gave us a list of their friends and family after they toured our resorts. Book trips and take credit cards over the phone.
Awards: Outstanding Performance 07/27/2007 and Top Producer of 2007
Sheraton Broadway Plantation February 23, 2005- Jan. 31, 2007
3901 N. Kings Hwy. Suite 25
Myrtle Beach, SC
Terry O’Hara Supervisor
Making reservation for Vacation Ownership that included taking tours from SPC/OPC over the telephone and inputting on computer on the Sun system program. Several reports at night that involved the slot conversion, sales report, tracking employees, check in and recording SPC and other employees’ time. Handling the telephones multi lines coming in for Marketing management office. It depended on if opened/closed the office what duties I perform. Sending tours over to the resort, keeping track of how many tours going into the resort. Doing any special projects that the mangers needed for us at control to do.
Fairfield Communities July 1999- Oct. 18, 2002
1000 2nd Ave. S.
North Myrtle Beach
Human Resources
I was contracted out to Colonial Mall- MB, a local mall that has over 100 stores as the full-time supervisor for the Guest Services. My duties included managing the Customer Service booth’s three to six employee’s and scheduling and keeping their times cards. Answering and directing telephone calls and performing general office duties. I helped the Marketing director Kim Dayvault with marketing events for the mall and the surrounding area. I have some computer experience in Microsoft Word and Excel. I have experience selling local Ticket for local theaters in Myrtle Beach
First American Tour and Travel August 1997 - July 1999
Company closed and moved to Florida
I was contracted out to Colonial Mall-MB as Guest Services full time employee. General office duties, making copies, faxes, and some computer skills and gift certificates for the mall. Greet tourists and give local information on mall and local attractions.
K-mart Myrtle Beach Dec 1996 - August 1997
1777 N. Kings Hwy. Briarcliff Mall
Closed store in fall of 1997
Customer Service and Jewelry duties: Supervised cashiers and their breaks and helped run service desk refunds and returns. Also, I was in charge of all cash for cashiers and main cash in Service Desk. At the Jewelry counter I kept inventory on the Jewelry and set up displays for cabinets.
Helmwood Nursing Home July 1989 - Jan 1991
Elizabethtown, Kentucky
Certified Medical Techniques, My duties included total patient care in a single unit usually 7 to 10 patients, skilled care and assisting care, including treatment prescribed by doctor and passing medications. Documenting all care and activates during my shifts. Worked 7-3 ,3-11 and 11pm to 7am shifts.
Walnut Nursing Home December 1984 - June 1989
Dallas, Texas
Certified Nursing Aide for 11pm to 7 am shift caring for 15- 20 patients, answering call lights and assisting LPN/RN’s with treatments and nursing functions. Also responsible for opening Kitchen doors and side entrance doors for oncoming shifts.
References available upon request.
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