ADMINISTRATIVE
Resume:
INDIA BRIDGETTE
York, PA *7402
*******@*****.***
EXPERIENCE:
MORGAN STATE UNIVERSITY, Baltimore, MD 8/04 – 10/08
Administrative Assistant
Responsibilities include but not limited to: Office management supervising student employees on daily tasks. Utilizing technology to ensure accurate budgets and billing processes are completed. Assists the department chairperson with budget information to include salary modifications and promotions. Assist with publications for the yearly Political Leadership Boot-Camp, Pi Sigma Alpha Inductions and other departmental functions as needed. Coordinates open house for new and transfer students. Communicates information to students and faculty on departmental policies and procedures. Create and maintain faculty schedules and classroom matrix. Organize student affairs within the department and update faculty assigned booklists utilizing access database programs. Distribute timesheets, process invoices, expense reports and monthly accounts payables through the University Banner System. Daily administrative functions include generating correspondence, ordering supplies, interacting with students on personal information, ie. grades, PIN numbers, and class schedules through the university RSIS system. Maintains a professional and confidential atmosphere to uphold the standards of the university.
Original employment position started with the College of Liberal Arts Dean’s Office as the Administrative Assistant for the Office of Retention Services. In this position I created and maintained a student database with all students referred to the retention counselors and tracked their progress throughout the semester. I generated correspondence to students and faculty advising them of opportunities and option to have a successful educational experience. Assisted with orientation of freshman and transfer students to the university and assisted with grant proposal research and writing. Scheduled meeting for student with the retention coordinators and counselors as well as tutors on an as-needed-basis.
NORRISTOWN STATE HOSPITAL, Norristown, PA 12/02 – 04/03
RM Data Lead/Clerk Typist II
Reviews, assembles, evaluates for completeness and logs all patient incident reports (SI815). Forwards reports to QA/RM Specialist for review. Input data into the Risk Management Database as required. Data is reviewed prior to entering. Also responsible for evaluating data received and triggering an alert to the Chief Performance Improvement Executive indicating untimely receipt of data, inaccurate data, or data that falls within predetermined threshold. Runs monthly reports for all incident reports received and special requests as needed. Prepares monthly AWOL chart and graphs. Computer input of One to One Observation hours and on bi-weekly basis, calculates total hours to Accounting Department. Run computer generated Risk Management and specialty reports - including E/R/P/S reports, and specific patient reports. Prepare monthly PI/RM packets for the Department of Psychiatry and PI Council. Prepare and submit monthly data summaries for Statewide database and ORYX report. Process all criminal record requests. Process Med Errors, ADR's, and Medication Variances. Input information into NRI system for state access of patient data. Design and prepare data collection forms for the PI Division and other hospital-wide departments as needed. Prepare Maintenance Work Orders, Telephone Requests, and Key Requisitions for PI Division as needed. Prepares Travel Vouchers and Out-Service Training Forms for PI Division as necessary. Provides clerical support to all programs within the PI Division which include but are not limited to taking and preparing Department and Committee meeting minutes, update of Utilization Review Manual, typing accreditation Standards Reports, and discharge summaries. Performs related tasks as needed.
CINGULAR WIRELESS, Easton, PA 5/02 – 10/02
Office Administrator
Assisted the Manager with all clerical duties in order to have a successful functioning work environment. Made daily bank deposits and performed statement reconciling of all deposits. Assisted with employee timekeeping through SAP system. Ordered supplies and inventory on an as needed basis. Placed requisitions for equipment replacement and repairs. Typed correspondence for potential employees and assisted in the selection process for candidate interviews. Processed invoices and shipped damaged inventory to proper locations. Tracked items to ensure proper delivery. Utilized UPS on-line delivery system.
UNIFORCE STAFFING SERVICE, Allentown, PA 2/00 – 10/01
Help Desk Analyst
Level 1 help desk support to approximately 1000 end users. Troubleshoot level one issues, create/reset passwords and all other access issues. Perform account resolutions in a timely manner. Vantive, HEAT tracking system, MS Office product support, Outlook, Exchange, Windows 95, 97/98/2000/XP support. Issue trouble tickets to escalate Level II and III issues. Utilize RAS and PC anywhere to demonstrate procedures to end users. Excellent customer interaction via telephone and e-mail correspondence.
OFFICE TEAM STAFFING SERVICE, Bethlehem, PA 4/00 – 3/02
Administrative Assistant
Employed through various temporary assignments where organizational skills were very important. Prepared correspondence using word processing, MS Word, and WordPerfect. Prepared powerpoint presentations for slide shows. Updated excel spreadsheets and prepared correspondence as needed. Made travel arrangements and hotel accommodations through corporate travel connections. Process expense reports. Scheduled meetings according to attendees and their availability. Input information using various databases. Assisted with A/P and A/R input.
MILITARY:
United States Marine Corps 01/80 – 01/86
EDUCATION:
KAPLAN UNIVERSITY 08/09 – PRESENT
PURSUING ENGLISH UNDERGRADUATE DEGREE
MORGAN STATE UNIVERSITY, BALTIMORE, MD 01/05 – 05/08
Pursuing Bachelors Degree in English, Language and Literature
PEIRCE COLLEGE, Philadelphia, PA 01/02- 3/04
Completed 18 credits towards Bachelors Degree.
NORTHAMPTON COMMUNITY COLLEGE, Northampton, PA 01/99 – 08/99
Diploma in Network Administration
SCS BUSINESS & TECHNICAL INSTITUTE, NYC 11/90 – 11/91
Certificate in Computer Operations
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