CYNTHIA N. JONES

*** ***** ****** *****, ******, SC 29036

Phone: 803-***-**** E-mail: x22mim@r.postjobfree.com

OBJECTIVE:

To obtain a position that will maximize my potential using the skills I currently possess, while allowing me to develop in other areas – such as supervising, training and process development toward productivity & quality employee retention goals – for the department and the company overall.

EMPLOYMENT:

March 2010

to Present

DHL Global - International Freight Forwarding, Columbia, SC

Mar 2010 – Present: Team Lead – Automotive Sector

Responsibilities include: Daily supervision of the automotive team consisting of 10-15 employees; point of contact for customer and station to assist in timely processing of customs brokerage transactions; classification of commercial invoices for entry processing; provide assistance to account managers to ensure customer needs are met within the filing of their customs entries; problem solve with managers, supervisors and co-workers to improve processes within team and company; coordinate with CBP and other parties to resolve issues up to and including movement of freight for Customs exams; provide the documentation required by other government agencies in events of OGA holds; reviews entries for compliance and completeness before transmission to US Customs and Border Protection for entry of goods into the US; periodically run team huddles to review performance, productivity and other issues of the team; assist co-workers with problem solving of various issues ranging from system issues to questions concerning the proper way to process entries; process entries as needed; responsible for meeting key performance indicators; train co-workers on processing accounts.

Jan 2009

to March 2010

Pace Global Energy Services, Columbia, SC

Jan 2009 – Mar 2010: Data Specialist II

Responsibilities include: Official backup for the supervisor of the Mail/File/Imaging team; add client accounts to utility websites for online access of utility bills; maintain key process indicators in fast-paced environment while working client accounts – retrieving invoices from emails (MS Outlook) and online websites, updating aging report (MS Excel) of all accounts needing to be worked and updating system (BillPort) with notes regarding accounts worked; participate in new client kickoff meetings to verify deadlines for team; scanning invoices for retention purposes; running daily queries (Hyperion) and exporting to MS Excel for quality control purposes, verifying invoices are scanned in a timely manner and notes are entered properly; daily maintenance of Excel spreadsheet showing priority items completed or missed; special projects as needed. All tasks are performed in a “high stress” (production based) environment.

Nov 2008

to Dec 2008

LowCountry Billing Services, Temp for Jerman Personnel Lexington, SC

Nov 2008 – Dec 2008: Data Entry

Responsibilities include: Entering ambulance runs for Orangeburg County EMS into their specific database.

May 2002

to June 2007

Panalpina Charleston, Contractor w/ Robert Bosch Corp., North Charleston, SC

May 2003 – June 2007: Export/Duty Drawback Compliance Specialist

Responsibilities include: Recording Duty Drawback claims in database, coding Duty Drawback refunds, assisting Broker with information needed to claim Drawback; classifying export shipments; monitoring Global Passport (Import/Export system) for export shipments needing additional information; assisting with shipment tracking; assist individuals with shipping small miscellaneous items out of the country; provide Global Passport support and training to all shipping points; provide customer service to any individual needing assistance with exports or Duty Drawback; work with and assist other areas of Bosch to ensure compliance with the International Standard for Phytosanitary Measures #15: Guidelines for regulating wood packaging material; special projects as needed.

May 2002-May 2003: Import Specialist/Classification

Responsibilities include: Classify according to the United States Customs Harmonized Tariff Schedule which entails research and interaction with engineers and other employees of Robert Bosch; assist individuals who audit invoices from our Customs Broker/Freight Forwarder; create part numbers in Access database created for the International Trade Department; enter part numbers and classifications into Global Passport; participated in testing of Global Passport before the system was implemented; provide customer service to those with questions regarding their shipments as well as to our brokers.

Nov 2001

to May 2002

Mixed Media, Charleston, SC

Nov 2001-May 2002: Co-Owner

Home based candle company focusing on the art of photography and emulsion transfers incorporated into environmentally friendly candles. Responsible for photographs and emulsion transfers; inventory maintenance; financial records. Shared sales and marketing responsibilities with partner.

May 2000

to Nov 2001

MarineNet, Inc. d/b/a SailNet.com Mt. Pleasant, SC

May 2000-Nov 2001: Accounting Technician/Payroll Administrator

Responsibilities included: daily maintenance of cash balance spreadsheet, wire transfers, coding and keying of all expense invoices, processing check run – selecting payables, printing checks, matching checks with appropriate invoices, processing manual checks, review of statements from vendors, correspond with vendors, process bi-weekly payroll, maintain vacation/sick leave spreadsheet, month end journal entries for various accounts including payroll journal entries and inter-company entries, and month end reconciliation of accounts.

June 1994

to May 2000

Adidas, America/Adidas Retail Outlets, Incorporated Spartanburg, SC

October 1996-May 2000: Staff Accountant (Junior Financial Analyst)

Responsibilities included: reconciliation of main corporate bank account, reconciling cash disbursements using our A/P G/L system, maintaining spreadsheet of company sales by store and e-mailing the spreadsheet to all employees once a week, reporting and recovery of returned checks as well as month end journal entry to record the returned checks, reporting and recovery of credit card disputes, solely responsible for setup of utilities of new stores, reporting sales once a month to the stores’ respective lease companies, various other month-end journal entries and completion of credit applications as needed. At the annual managers’ meeting, participated in a department presentation designed to help all the managers do their jobs more effectively as well as introduce anything new involving my interaction with them. Upon my entrance to this position, I was in charge of all Accounts Payable, maintaining each store’s inventory account, reconciling each stores individual bank accounts, and the above listed current responsibilities.

June 1994-October 1996: Accounts Payable Clerk

Maintained spreadsheet of all duty and freight payments as well as reconciled the particular duty and freight accounts at month end, was in charge of check run, acted in place of supervisor in her absence, in charge of getting duty and freight journal entries done at month end and taking calls from vendors to aid in getting payments to them.

EDUCATION & LICENSURE:

CONVERSE COLLEGE Spartanburg, SC - Bachelor of Arts in Finance/Economics 1994

LICENSED CUSTOMS BROKER since June 14, 2007 – License # 23568

SOFTWARE:

• Microsoft Office – Excel, Outlook, Word, Access

• Alliance [US Customs ABI system]

• EDM [Work Flow: web based system providing documents for broker entries]

• PeopleSoft A/P G/L system which is used for reconciling cash disbursements and bank statements

• Profit$ Point-of-Sale and Inventory system

• MACS & FACTS [Inventory, A/P, A/R, G/L systems geared toward catalog sales companies]

• AS400

• Global Passport [program used for parts master, imports and exports]

• SAP R/3

• Global Trade Systems (GTS) [export compliance system]

• Business Objects [Report writer for Global Passport]

REFERENCES AVAILABLE UPON REQUEST

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