Customer Service Manager

Nancy Hills

**** ***** ***.

Trevor, WI *****

E-mail – *****.******@*****.***

Home 262-***-****

Cell 262-***-****

Objective: To secure a permanent, challenging position in which I may continuously grow and contribute to the organization.

Experience:

Staff Accountant /Payroll Supervisor/Billing supervisor

Alternative Behavior Treatment Centers – Mundelein, Illinois

May 2010 – May 2012

Acted as CFO temporarily – Manage General Ledgers – Reports for the State of Illinois – Audits - Payroll – Wage garnishments – Billing – Accounts receivables – Bank reconciliations – Journal entries – Cost accounting - Account analysis - Budget analysis - Collections – Customer service

Bookkeeper/Administrative Assistant/Payroll Supervisor

Anderson Interiors, Inc. (construction) – Antioch, Illinois

May 2005 – October 2008

Payroll Supervisor for Union Employees - Union Reports - Apprentice Certificates - Wage Garnishments - Child Support - Employee Raises - Payroll Taxes – Process employees W-2’s - Employee Reimbursements - Month end Reports for City of Chicago - Certified Payrolls for City of Chicago - Expense Reports - Parking Receipts - Billing - Human Resource Benefits Administrator - Cost Accounting - Journal Entries – Month End Accruals - Bank reconciliations - Manage Cash Flow - Accounts Payable Manager - Lien Waivers - Invoice Disputes – Data Entry - Filing

Agent Assistant

Rural Insurance – Hayward, Wisconsin

April 2004 – April 2005

Accounts Payable – Process all incoming invoices – Invoice disputes - Accounts receivables – Payroll – Customer service – Expense reports – Data entry on a customized computer program for Rural Insurance – Filing – Petty cash – Implemented new office procedures – Achieved receiving insurance license for property and casual

Financial Services

Nosco, Inc. – Gurnee, Illinois

July 98 – August 03

Accounts payable – Process all incoming invoices – Managed cash flow– Invoice disputes – Balance daily/monthly ledgers – Balance month end payables – Balance purchasing card statements at month end – Check reconciliation – Year end 1099’s – Month end accruals – Journal entries – Process weekly check runs – Month end /Year end budget reports – General ledger account analysis – Expense reports – Data entry - Filing – Petty cash

Accounts Receivable Manager

Futorian Furnishings, Inc. – Bannockburn, Illinois

February 98 – July 98

Supervised staff of eight people – Managed corporate accounts receivable – Collections – Reconciled accounts – Assisted payroll department - Customer service - Human resource decisions – Administered employee evaluations – Balanced daily/monthly ledgers – Month end accruals – Journal entries

Payroll Department

ANR/Advance Transportation, Milwaukee, Wisconsin

September 94 - February 98

Calculated employee wages – Process weekly payroll checks – Journal Entries – General Ledgers - Distinguish previous years earnings for workmen’s compensation – Calculate cost due for rental equipment – Manage petty cash disbursements – Handle compensation of grievances – Reconcile payroll disputes– Accounts Payable – Accounts Receivable – Invoice disputes – Data entry – Filing

Commercial Account Representative

Browning Ferris Industries – Palatine, Illinois

October 91 – September 94

Promoted three times – Developed customer refund policy – Balanced daily/monthly ledgers – Billing – Managed accounts receivables – Managed collections – Customer service – Customer correspondence – Data entry – Filing

Office Manager

V & G Printers, Inc. – Mt. Prospect, Illinois

August 86 – October 91

Promoted one time to Office Manager – Billing - Accounts payable – Accounts receivable - Payroll– Balanced daily/monthly ledgers – Bank Reconciliations – Developed and managed computerized billing system – Petty Cash - Supported staff of ten salespeople – Maintained inventory and office supplies – Extensive client contact – Filing

Computer skills: Microsoft Word, Microsoft Excel, QuickBooks, Yardi

Education: College of Lake County – University of Wisconsin Parkside – Concordia University – Certificate to sell property and casualty insurance

Contact this candidate