Front Desk Sales
Resume:
Alicia A. Mason
Hoffman Estates IL 60169
********@*****.***
OBJECTIVE
A challenging job that would allow me to further enhance my education by using and developing my leadership, communication, and analytical skills.
EDUCATION
Northern Illinois University DeKalb, Illinois
• B.S in Hospitality 2006-2010
• Minor in Business
EXPERIENCE
Front Desk Agent, at the Candlewood Suites in Schaumburg, IL Jan 10 till present
• Efficient when working with Opera and Holidex
• Confident when working with guest with any issues
• Prepares the Tax Exemption spread sheet for month end
• Worked along side management on my personal development plan
• Affectively built business relationships with major clients to improve sales
Front Desk Agent, at the Candlewood Suites in Aurora, IL
• Opened the Hotel
• Accurately check guest in and out
• Responsible for dealing with guest issues or bills
• Coordinated with housekeeping whenever needed
Internship, for Marriott Courtyard in Lincolnshire, IL
• Worked at the front desk assisting guests
• Learned how to use fossee
• Trained with all the departments
• Capable of running front desk while assisted with breakfast area
Banquet Server, The Q Center (Aramark), St.Charles, IL
• Prepared banquets for events that on occasions exceeded 800 people
• Served customers in the manner of proper etiquette
Hostess and Banquet Server, Arlington Trackside, Arlington Heights, IL
• Set up banquets for special events
• Took reservations and planned restaurant layouts
• Interpret BEO and ensured all paperwork was handled correctly
SKILLS
• Excellent verbal and written communication skills
• Proficient in Microsoft Office, Opera, and Holidex
• Proficient in Social Media Platforms: Facebook, Twitter, Google+, Flickr, Youtube, and Linkedin
• Excellent analytical and problem solving skills
• Strong organizational and multi-tasking capabilities
CERTIFICATIOLNS
• First Aid and CPR
• Alcohol Compliance Training
• State of Illinois Sanitation Certificate
Contact this candidate