Human Resources Customer Service
Resume:
Carol Clarke
Tucson, AZ 85718
Phone: 727-***-****
Email: **********@*****.***
SUMMARY
Human Resources professional with rich experience and proven results in a broad range of HR functions. Extensive experience in recruitment, compensation, performance management, employee relations and training. Possess excellent communications skills that support success in a culturally diverse workforce. A strategic business partner with a strong work ethic that adapts quickly to changes in environment and company direction.
SKILLS
• Employee Relations
• Benefits Administration
• Recruitment
• Compensation
• Performance Management
• Training
PROFESSIONAL EXPERIENCE
ECKERD, Clearwater, FL 11/2011-1/2012
HR Representative
Managed recruiting for various client groups, Conducted interviews, ran employment ads, processed unemployment claims, background checks and organized hiring events. Completed on-boarding and exit surveys, conducted employee engagement surveys, compiled data and work with department heads to implement action plans.
AEROTEK, Tampa, FL 6/2011-10/2011
Recruiting Coordinator
Conduct phone screens, schedule applicants for interviews and testing. Conduct face to face interviews. Use People Soft for applicant tracking. Facilitate new hire orientation as well as perform administrative tasks related to recruiting.
California State University Korea Center, South Korea 8/2010-2/2011
Teacher Trainer
• Develop lesson plans and teaching materials
• Conduct seminars and various classroom activities
• Compile and submit reports using rubrics
• Evaluate trainee’s performance
• Conduct team building exercises
English Teacher, South Korea 3/2009-8/2010
• Taught English as a second language at two school to elementary and middle school students
• Duties included preparing lesson plans for classes, assign essays and speeches topics and plan activities related to English language education and extracurricular activities.
JABIL, St. Petersburg, FL
Human Resources Generalist 4/2008-10/2008
• Responsible for communication and interpretation of HR policies and procedures. Coach and consult with managers and employees on issues including performance, terminations, sexual harassment, and discrimination.
• Complied with all state and federal laws.
• Monitor and approve applicable salary increases and ensure that they are within guidelines.
• Conduct preliminary job analysis and creates job descriptions of non-benchmark positions through a job evaluation process.
• Benefits Administration.
JABIL, St. Petersburg, FL
Leadership Development Specialist 10/2006-4/2008
Provide employees with effective training solutions to support strategic initiatives.
Assess the effectiveness of training solutions.
Effectively use adult learning principles to maximize effectiveness of training.
Provide organizational development solutions.
Deliver Leadership Development training to managers and supervisors.
Produce and maintain training records.
Facilitate new hire orientation.
FORENSIC TECHNOLOGY INC., Largo, FL 2/2003 –10/2006
Human Resources Business Partner
Manage all aspects of HR services such as recruitment and selection, performance management, compensation, worker’s compensation, training and development, benefits administration, and employee relations. Advise/coach managers on HR management issues including new programs and initiatives. Manage all regulatory compliance reporting including Vets 100, EEO1 and Affirmative Action Plan. Conduct training.
• Co-developed and delivered a workshop on Employee Rewards and Recognition that resulted in a positive change in the Company’s recognition culture.
• Updated the employee handbook by authoring policies and procedures that ensured consistency in communicating and implementing Company policies.
• Wrote and implemented Personal Time Off Policy which provided the Company with uniform guidelines on managing time off, simplified the administration process and reduced the cost of absenteeism.
• Key member of a task force that re-engineered service provisioning in the field. The new structure resulted in reduced travel costs of over $100K and increased the efficiency and quality of customer service.
USCO LOGISTICS, Lakeland, FL
Human Resources Generalist 2002 – 2003
Provided a broad spectrum of Human Resources services including recruiting, new employee orientation, benefits administration and employee relations.
WYNDHAM PALACE RESORT & SPA, Orlando, FL 1995 – 2002
Progressed through a number of Human Resources assignments assuming increasing levels of responsibility associated with recruiting, orientation, benefits administration, and wage and benefits surveys, analysis and reporting.
• Reduced the number of Worker Compensation claims by 40% closely monitoring and implementing safety incentive programs.
• Provided valuable support in administering Open Enrollment of Benefits and 401K plans.
• Attended key hearing and mediations for litigated claims.
EDUCATION / AFFILIATIONS
BS, Management, University of Central Florida, Orlando, FL
Certified DDI Facilitator-March 2008
TESOL Certificate- Asian EFL Journal-February 2010
Computer Skills: Proficient in Microsoft Word, Excel and PowerPoint.
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