Resume

DAVID CRAVOTTA ** West Elm Street, Fairchance, PA 15436

********@**********.*** • Cellular 724-***-****

CAREER GOALS

A position in a results-oriented company that seeks an ambitious and career-conscious person, where acquired skills and education will be utilized toward continued growth and advancement.

SUMMARY

Professional with over 5 years of experience in the computer industry as a LAN technical specialist, data communications analyst, and support representative. Background includes user support, systems installation, repair, maintenance, troubleshooting, problem resolution, workstation and server configuration, installation of structured wiring systems, and purchasing new equipment.

EXPERIENCE

Teleperformance • Uniontown, PA • 2003 to Present

Helpdesk/Trainer

Troubleshot LAN connectivity problems and hardware issues. Provided hardware and software recommendations to perspective customers. Solved system problems and troubleshot hardware issues. Worked well under pressure. Troubleshoot and resolve issues related to Network Attached Storage NAS devices. Created and maintained an environment allowing and encouraging agents to make discoveries, solve problems, and think independently. Assigned lessons, corrected papers, and heard oral presentations. Demonstrated ability to clearly illustrate difficult-to-understand subjects. Incorporated technology in all aspects of the curriculum. Incorporated various teaching methods to adapt to the students' needs. Maintained highly productive environment.Track and update events in the trouble ticketing system in a clear and efficient manner.

Brownsville Hardware • Grindstone, PA • 2002 to 2008

Network Administrator

Assisted users, and gave training in installed systems and programs.Held full technical responsibility for local and wide area networking product. Participate in the planning, acquisition, and implementation of applications, monitoring tools and physical equipment including servers, network hardware, infrastructure and environmentals.Installed and upgraded computer and network components. Installed video surveillance hardware. Replaced and upgraded motherboards, CD-ROMs, hard drives, and defective or inadequate software packages. Configured and diagnosed client/server problems.

Applied Research Laboratory/ Distributed Engineering Center • Uniontown, PA • 2004 to 2005

Information System Security Officer

Held full technical responsibility for local area network, and office equipment. Maintained security of the IS. Completed full system tape backups and emergency tape recoveries, supported systems such as UPS, and AC. Maintained user logins and passwords. Routinely exercised self sufficient analytical skills, carried out plans with little supervision and responded positively in high pressure situations.Installed and upgraded computer and network components. Instructed users on the use of equipment, software, and manuals. Installed video conferencing hardware. Worked with multiple vendors. Created SQL database to track computer updates. Participate in the planning, acquisition, and implementation of applications, monitoring tools and physical equipment including servers, network hardware, infrastructure and environmentals.

• Designed secure network in compliance with Department of Defense.

• Final Government clearance at Secret Level received May 18, 2006

Charter Communications • Greensburg, PA • 2001 to 2002

Advanced Services Customer Care Supervisor

Increased staff productivity and technical ability through effective training. Conducted weekly staff meetings. Coordinated resourceful programs to encourage productivity. Resolved problems and revised existing systems. Routinely exercised self sufficient analytical skills, carried out plans with little supervision and responded positively in high pressure situations.

Ford Business Machines, Inc. • Uniontown, PA • 2000 to 2001

IT/Computer Professional

Performed in-home setup of computer systems and related equipment. Investigated and resolved computer software and hardware problems. Experienced with computer hardware including personal computers, and servers.

• Designed and created company webpage.

Gateway • Sioux Falls, SD • 1997 to 2000

Technical Support Professional

Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels. Resolved Microsoft desktop applications (Windows,Word, Excel, Power Point and Outlook) issues under level 2 support.Routinely exercised self sufficient analytical skills, carried out plans with little supervision and responded positively in high pressure situations. Created and edited documentation for installation and training manuals. Interacted with other departments in creating procedural methods to solve technical issues.Track and update events in the trouble ticketing system in a clear and efficient manner.

• Trained employees

• Aided in the creation of self help webpage for customers

EDUCATION

Penn State University • McKeesport, PA • 2007

Bachelor of Science, Information Science and Technology

Penn State University • Uniontown, PA • 2005

Associate, Information Science and Technology

COMPUTER CERTIFICATIONS

• Network +, CompTia, 2003

• Information System Security Basics, Department of Defense, 2005

HARDWARE

Local Area Networks (LAN). System Upgrades.

Wireless Networking 802.11x Wide Area and Local Area Networks. Virtual Private Networks. Hardware Installation/Configuration. Network Attached Storage (NAS). Network Administration. Multi-Vendor Environment. Client Technical Support and Training. PC Hardware Design and Setup. Performing Daily Backups and Restoring Data. Active Directory. Virus Prevention. Remote Desktop

LANGUAGES AND PLATFORMS

ArcGIS. MS DOS.

HTML. Novell Operating System.

MS Office. Linux

MS Office Professional. OS/2 Warp

MS Office XP (All Products). Windows 3.1/95/98/Me/XP/2003/Vista

Microsoft Visio. Mac OS X

Macromedia Dreamweaver. Microsoft SQL 2000/MySQL

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