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Customer Service Maintenance

Location:
Frisco, Texas, 75034, United States
Posted:
May 24, 2010

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TAMMY EALEY

**** ****** *****

Frisco, TX *****

214-***-**** x1crcq@r.postjobfree.com

SUMMARY

Possess strong communication, customer service, which realized 100% on-time delivery of work. Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

PROFESSIONAL EXPERIENCE

RODMAN, LLC, Frisco, TX 2007 – Present

Light Duty Fleet Manager

Manage the medium and light duty fleet in Austin, San Antonio and Frisco, Texas

• Fleet maintenance standardization

• Preventative Maintenance scheduled and followed up to ensure they were done in a timely manner which resulted in saving costly repairs and improving vehicle performance.

• Supervised in house mechanics ensuring all repairs were completed on time and cost effective.

• Warranty Program

• Implemented warranty program which cut fleet repair cost by 50%, totaling savings of $400,000.00 to the company line.

• Business Processes Improvement

• Helped develop approval process for issuing of company vehicles.

• Worked with Human Resources to establish new processes for terminated employee fuel cards. This led to cost efficiencies in fuel savings per year of upwards of $75,000.00.

• Cost Management Systems

• Fuel Card Program-Issued fuel cards and tracked usage and weekly/monthly reports.

• Toll Tags- Issued Toll Tags and created weekly/monthly reports.

• GPS- Tracked company vehicles to report on seeding violations, idle time and non-company travel abuse.

COMCAST CABLE, Dallas, TX 1995 – 2007

Facilities/Fleet Coordinator

Supervised all areas pertaining to facilities and their maintenance/upkeep, and activities of personnel.

Facilities: Evaluated facilities related capital projects to determine need/necessity. Helped to select vendors through bid process; managed/followed up on all projects (including capital); responsible for all facilities’ internal/external appearance issues (180,000 sq ft area); fire safety compliance documentation, permits and maintenance; managed internal costs through contract negotiation to reflect competitive pricing on various contracts (including janitorial, HVAC/generators, plumbing, electrical, lawn care, and parking areas). Performed monthly inspections of facilities and premises.

TAMMY EALEY PAGE TWO

COMCAST CABLE, Dallas, TX (continued) 2000 – 2007

Facilities/Fleet Coordinator (continued)

Managed fleet of 850 vehicles, and activities of personnel involved in maintenance. Fleet: Performed maintenance follow up to ensure all repairs were performed in a timely manner; and warranty savings was captured if applicable; developed system which tracked all maintenance history of entire fleet. Performed monthly truck inspections, and blind audits on a quarterly basis to ensure vehicles were maintained within company standards. In charge of coordinating all rebranding of company vehicles from Comcast to Time Warner

TAP Auditor

Responsible for locating and disconnecting users obtaining cable services illegally, in keeping with company specs. Informed users of potential prosecution for continued offense.

EDUCATION

DeVry Institute 06/1999 – 06/2000

Brookhaven College 01/1998 – 05/1999

Microsoft Products -Word, Excel, MS Access



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