Management Process

RESUME

CAREER OBJECTIVE

To pursue a successful and challenging career where I can effectively utilize my education, skills, knowledge and experience for the prosperity and betterment of the organization, thus being an integral part of the organization and growing along with it.

PERSONAL DETAILS

Name : Mariojayson Rock Grimes

Date of Birth : 08th Nov 1985

Nationality : Indian

Marital Status : Single

Known Languages : English, Hindi, Tamil, Marathi

Phone # : 897-***-****

EDUCATIONAL QUALIFICATION

Exam School Year Of Passing

S S C Sacred Heart Convent 2001

H S C Ahmednager College 2003

Graduate in Business Management International School for Management Excellence 2011

Additional Qualification

License Holder X Ray Screener ( Bereau Of Civil Aviation Security India )

CAREER PROFILE

Organization : W N S Global Service

Process : Travelocity (Travel Agency)

Designation : Supervisor

Duration : Nov 2009 – March 2011

Organization : Kingfisher Airline

Duration : March 2011 Till Date

Designation : Guest / Security Services

Job Responsibilities

Handling customer escalation in regards to Air Hotel & Car reservation.

Helping Elite, Super Elite & VIP customer with booking new reservation,

Existing reservation.

Floor walking & helping new agents with process update.

Sharing Best Practice with co worker and fellow agent to help them improve with there process & product knowledge.

Handling Team in absence of Team Leader.

Making Team Performance Report on weekly & monthly basics.

Addressing Guest (passenger)Complains .

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge and conscious. Having presented me as above, I do herewith remain anticipating your favorable orders at the earliest. .

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