Engineer Customer Service

BEN BANAN

*** ******* **** **** *:770-***-****

Alpharetta, Ga 30004 *********@*******.*** C: (770)

SUMMARY

A Mechanical Engineer with a broad knowledge and experience in telecommunications engineering, power systems, product design, development and testing. Focused experience includes central office and network installation engineering for Bell Operating Companies. Strengths include:

• Design & Development

• Engineer Furnish & Install

• Outside Plant Configurations

• AC/DC Power

• Detail Engineering and Specification

• Group Team leader

• Bill of Material

• Mentor and Checker

• Wireless & Wire-line telephony

• Quality Consultant and Member of Internal Quality Team

• Extensive Site Survey Performance

• Estimator for Firm Price Quote for the Customers

• Interfered and Provide Extensive customer Service with problem-solving

PROFESSIONAL EXPERIENCE

AFL NETWORK TELECOMM 2010-2011

Senior Detail Engineer

Provide detail engineering services for Engineering, Furnish and installation (EF&I) of transport equipment in central office networks.

• Engineered several 2-point and 3-point OC-12, OC-48 & OC-192, Cisco 15454, DS1, DS3 that met customer’s expectation.

• Generated detail engineering specification for the deployment of Nortel, Fujitsu, Sync, and Cisco 15454 equipment that increased ATT network capacity.

• Generated quotes using ATT building blocks from site survey result that insured receipt of accurate revenues.

• Ensured quality by providing quality checks of detail specifications and quotes.

• Interfaced with installation, project management and tactical engineering to resolve field issues related to network synchronization.

• Interfaced with site surveyor to ensure accurate survey results.

Alcatel/Lucent Atlanta, Georgia 2005-2009

Senior Detail Engineer

• System equipment engineering for toll transmission equipment

• Engineered fiber optic management system

• Extensive sites survey performance

• Engineered Verizon wireless equipment

• Quality consultant

• Team leader

• Outside Plant Engineering.

Lucent Technologies Atlanta, Georgia 1995-2005

Detail Engineer

• Engineer toll transmission cable framework for AT&T

• Space planning for AT&T central office telephone equipment

• Role of group team leader in framework and space planning capacity

• Site/sim super user/mentor

• Checker, planner, writer, and member of internal quality team

• Care coordinator and estimator for firm price quote for customers

• Provided extensive customer service with problem resolution

• Proficiency in AUTO-CAD and ALLVIEW.

• System equipment engineering and space planning for 4ESS and 5ESS equipment

• Role of planner, writer, checker and mentor to other engineers

• Group team leader

AT&T Network System: Carribean/Latin America/Middle East (Atlanta, Georgia) 1994-1995

Detail Engineer

• 5ESS software and hardware engineering.

AT&T Network System Atlanta, Georgia 1985-1994

Detail Engineer

• System equipment engineering for toll transmission equipment for Bellsouth Team

• Engineered fiber optic management system

• Extensive site survey performance.

AT&T Network System Atlanta, Georgia 1989-1990

Detail Engineer

• Responsible for alarm connections for power equipment

• Servicing and trouble-shooting orders by collaborating with field installation.

EDUCATION: BACHELOR OF SCIENCE IN MECHANICAL ENGINEERING

Southern Polytechnical Institute, Marietta, Georgia.

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