Technician Information Technology

Ken Kelly

*** ***** ******** ******, ********, AR. 72601•870-***-****•x0r3lz@r.postjobfree.com

Objective

To be a trusted and valued team member of the company.

Experience

Oct.1992-July 2009 Cox Communications Harrison, AR

Field Service

Repaired and maintained the cable plant from the subscriber outlet to the MTC.

Maintained the payroll for technicians using both KRONOS and Time & Labor systems.

Developed and maintained an intensive Q.C. program insuring that our company was delivering high quality services to its subscribers.

Maintained FCC files to ensure compliance with governmental regulations.

Performed regular safety audits to make sure technicians were following OSHA standards.

Performed employee monthly and annual evaluations and made raise recommendations based on performance.

Resolved customer complaints.

Made sure employees completed all company mandatory training requirements and encouraged employees to take advantage of all available company approved training programs.

Repaired amplifiers, modulators, processors, standby power supplies, microwave transmitters and receivers.

Responsible for Sales Goals for myself and my department.

Education

AAS in Information Technology North Arkansas College 5-14-11 Service Technician National Cable Television Institute 11-17-06

BB HFC Ntwk Test & Measurements National Cable Television Institute 3-4-05

Troubleshooting Advanced Services National Cable Television Institute 8-24-04

Return Path Operations National Cable Television Institute 5-7-03

Electronics Technology with Laboratory Cleveland Institute of Electronics 1-13-03

Fiber Optic Technician National Cable Television Institute 12-24-96

Advanced Technician National Cable Television Institute 12-7-95

System Technician National Cable Television Institute 6-15-95

AAS in Consumer Electronics Technology North Arkansas Community College December 1992

Commercial Electricity Shreveport-Bossier Vocational Technical Institute 3-17-89

Electronics Ayers Institute of Electronics 1986

Auto Mechanics Twin Lakes Vocational Technical Institute 1982

Honors/Awards Grantor Honors Date

Information Technology Honor Graduate North Arkansas College 5-14-11

Master Technician-HFC Networks Jones/NCTI 11-21-06

Alpha Beta Kappa Cleveland Institute of Electronics March 2003

2 Gold medals and 1 Bronze Arkansas Cable Tech Games 2002

First Place – Electronics Technology Arkansas Vocational Industrial Clubs of America 4-22-92

Army Certificate of Achievement US ARMY 1986

Army Achievement Medal US ARMY 1988

References: Available upon request

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