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Customer Service Manager

Location:
Fort Wayne, IN, 46845
Salary:
85000
Posted:
May 24, 2012

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Resume:

AJIT RAMACHANDRAN

***** ******* *****

FORT WAYNE, IN 46845

Home: 260-***-****

Cell: 260-***-****

E-MAIL: x0of68@r.postjobfree.com

OVERVIEW

• Strong Manufacturing, New Product Development, Project management, Engineering, Marketing and Customer service background

• Unique combination of P&L, plant operations, employee mentoring, quality control and assurance and product standardization

• Background in product engineering, product innovation, cost reduction, reverse engineering and product reliability testing

• Proven ability to build and lead teams; project planning and organization; implement change and deliver on commitments

• Hold many patents starting from 1981 to present in heat transfer to tools and recovery machines in both the HVAC&R and Automotive field

BUSINESS EXPERIENCE

High Tech Fab & FWPC LLC (Fort Wayne, IN) 2006 -

Vice President

Sheet Metal Fab &Powder Coating Plant

• Responsible for ALL Company Sales and Customer Service

• Provide Engineering support for new products and operation

• Provide costing for all customer parts painted and processed

• Implement Quality control standards for operation

Ritchie Engineering Company (Garrett, IN & Bloomington, MN) 1998 – 2006

Vice-President, Engineering & Manufacturing

Leading manufacturer and distributor of tools and devices for HVAC&R and Automotive systems testing.

• Senior member of the management team

• Responsible for Engineering and Manufacturing

• Reviewed and recommended new products for the market based on Marketing and Sales needs

• Continual ongoing improvements to meet or surpass Market needs on existing products

• Responsible for meeting all Agency requirements like UL, CSA, EPA, ARI, ETL and other regulatory agencies.

• Responsible for make or buy decisions and qualification of vendors for quality and cost

• Qualification and Certification of ALL overseas vendors

• Establishing SOPs for the manufacturing plant

• Overall responsibility for engineering, production planning, scheduling, production, manufacturing quality, materials management and manpower and capital equipment planning for this division.

• Responsible for multiple patents that are still on the market

SMS Corporation (Ft. Worth, TX) 1995 - 1998

Plant Manager

Largest privately held air coil manufacturer in the USA. Manufactures and private labels air and water coils for the HVAC&R and Hydronic markets.

• Responsible for production, production planning, scheduling, manufacturing quality, materials management and manpower and capital equipment planning for this division.

• Set up supply chain and manufacturing leadership for the plant.

• Planned and moved plant to a new facility successfully with NO operational hiccups

• Planned and instituted hybrid cell and cellular operation to facilitate higher operational efficiencies

• Had the plant Carrier “Q 1” certified in 6 months

• Reduced raw material costs by 16%

• Reduced first piece failure rates by 65%

• Improved manufacturing productivity by 43% and inventory turnover to over 27 turns

P R Tech, Inc. (Columbus Ohio) 1992 to 1995

President

Global telecommunications and electronics company

• Consulting, sales and distribution

• Sole Marketing agents for Gold Star Compressors

• Total Sales of 3 Million by the time I lost the contract for sales and distribution

• Handled sales, marketing and warranty and Engineering for Gold star fractional compressors in the USA and Canada

Copeland Corp – Div of Emerson Electric 1984 – 1992

Division General Manager

Engineering Manager and Division General Manager for Chicago products and Copeland Condensing units Division. Responsible for ALL Engineering functions including product development and testing. As GM, responsible for ALL aspects of the Division including P & L, marketing, sales, pricing, engineering, warranty and customer service. This Division had total sales of 65 Million dollars.

• Reduced product design cycle lead time from 11 months to 4 months

• Product shipment from ARO from 2 weeks to 5 days while increasing inventory turns to 48

• Member of management team for acquisitions and mergers to increase market penetration and overall sales

• Automated the condensing unit production line

• Consolidated vendors

• Moved an existing plant from Chicago to Sydney, Ohio without loss of customers and without any quality lapses.

Turbotec Products (Windsor, CT) 1981 – 1984

Operations Manager

Manufacturer of enhanced heat transfer products

• Responsible for Engineering, production planning, production, purchasing and other plant related functions

• Started out as Engineering Manager and doubled the product line within a year

• Designed and developed unique machinery to make larger heat exchangers that is still in use

• Technical contact for all applications and customers

National Institute of Quality Assurance (Trichy, India) 1975 – 1978

Senior Inspection Engineer

Independent third party agency for inspection of pressure vessels as per ASME Code

• Responsible for inspection of nuclear and non-nuclear power plant items as per Section VIII of the ASME code

• Very familiar with dye penetrant, ultrasonic, magnetic particle and industrial X-ray non destructive testing procedures

• Qualified Tig/Mig welders and also submerged Arc Welders

• Also responsible for heat treatment of tubes, plates and also annealing processes.

• Attended the National Institute of Forge and Foundry School for training in various metal failure modes including failure mode analysis for brittle and fatigue metal failures.

EDUCATION

University of Madras (Tamilnadu, India) - Bachelors Degree - Mechanical Engineering

Hold several patents that are still valid

REFERENCES AVAILABLE ON REQUEST



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