Junior Administrator

Andrew

Banks

Objective:

Employment:

Tyco Safety Products – Boca Raton, Fl.

February 2005 - Present - Desktop Support / Junior Administrator

Reports to the IT Infrastructure director.

Provides support for an enterprise that has over 5,000 Global Employees.

Active Directory Account provisioning and Intermediate Server Support.

Administered and maintained Microsoft Exchange Server and user accounts

Create and maintain distribution lists and shared Mailboxes on MS Exchange.

Provided Desktop Support for all on and off site employees.

Support all Blackberry users and add new devices to the BES server.

Provide support and configure enterprise e-mail and wireless access for all I-Phones and I-Pads.

Available 24x7 for after-hour calls by end users and all senior level executives.

Responsible for providing Level II support for the IT helpdesk.

Provide support for the Citrix Metaframe server as well as publishing applications to the users Citrix profile.

Setup and troubleshoot MS Office applications (e.g. Word, Excel, Outlook, Access, Power Point)

Setup accounts, permissions and support the FTP site.

Provide level I support for Baan the in-house ERP application.

Account creation and assigning permissions on the Red Prairie Warehouse Management Systems (WMS).

Research networking and application solutions for deployment within the organization

Maintained the availability of company computer resources including workstations, laptops, printers and multimedia equipment

Recommended, evaluated and purchased IT assets

Office Depot Corporation – Delray Beach, Fl.

February 2004 – February 2005 - Desktop Support / Workplace services

Report to Network Director.

Provided technical support (Software and Hardware) via phone, email, and remote desktop for 5,000 users Nationwide and Canada.

Assisted Corporate Departments by phone and onsite in all aspects of PC Repair, Configuration, and installation of hardware and software.

Setup and deliver Blackberry devices to the end user.

Setup and troubleshoot MS Office applications (e.g. Word, Excel, Outlook, Access, Power Point)

Perform break fix support on Dell hardware and perform all installs and moves of the physical hardware.

Imaged and prepared PC’s and laptops for distribution to the end-user.

Assisted Senior Level Management in Creation of Procedures and Reference Documentations for Corporate Help Desk.

The Answer Group – Bellsouth Fast Access DSL – North Lauderdale, FL.

February 2002 – February 2004 – Tier II/Advanced Solution Analyst

Troubleshoot DSL connections for home and small business customers.

Troubleshoot Software: Internet Explorer, Microsoft Outlook and multiple internet security suites.

Provided client support and technical issue resolution via E-Mail, phone and other electronic medium.

Troubleshoot DSL Hardware: DSL Modems, DSL Router, DSLAMS and Redback servers.

Handle Level 1 and Level 2 escalations from when the technician has exhausted all resources or the user has requested an issue to be escalated..

Provided training to clients in the use of system and applications as related to Internet.

Education:

Associates of Science Degree in Computer Network Systems, The Chubb Institute Graduated, June 2001

Skills:

LAN / WAN Connectivity

DHCP / Static IP

Network Infrastructure Support

Exchange Account Administration

Hardware and Software replacement, updates and drivers

Windows Administration 95/98/2000/2003/XP/Vista/7

MacAfee AntiVirus Suite, MacAfee Endpoint Encryption

Citrix Metaframe Support.

DSL Support, DSL Modems and Routers.

ERP Systems.

Microsoft Office Suite

Active Directory Services

Network Account Administration

Terminal Services

VPN Connectivity

Wireless Access Points

Red Prairie – WMS Account administration.

Mobile devices – Blackberry, I-Phone and I-Pad support.

Norton Ghost Imaging and WDS Imaging.

Apple Macintosh Support – Snow Leopard

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