Customer Service Medical Assistant

KESHIA L. LANG

***** ****** ****** *****

Houston, Texas 77044

713-***-****

***********@*****.***

SUMMARY

Highly responsible individual. Skilled at using Microsoft Excel, Word and Outlook. Highly organized, analytical thinker with strong communication skills. Exceptional interpersonal skills that contribute to a friendly and efficient working environment for clients, coworkers, and supervisors.

PROFESSIONAL HIGHLIGHTS

• Strong communication skills, both written and verbal.

• Excel in problem solving, project management, and decision-making.

CLINICAL SKILLS: ADMINISTRATIVE SKILLS:

> Certified Nurse Aide > Microsoft® Word, Excel & PowerPoint

> Certified First Aide/CPR > Medical billing (Medisoft® software)

> Urinalysis (gross & microscopic) > Appointment scheduling

> Vital Signs (manual & electronically) >ICD-9-CM coding & CPT-4 coding

> EKG’s & Holter Monitor > Knowledge of medical terminology

> Venipuncture (vacutainer, butterfly, > Data Entry (typing 45 WPM)

Syringe)

> Injections (ID, SQ, IM) >Managed healthcare referrals

>Medicals Assistant/ Phlebotomy Tech > Office administration & accounting

> Assisting with minor surgical > Electronic medical records/charting

Procedures

EXPERIENCE

Rainbow, Houston, Texas 2011- Present

Sales Associate

• Manage clients with a friendly clothing and apparel.

• Manage customers daily.

Shoe Carnival, Houston, Texas 2009-2010

Team Leader/Cashier

• Manage daily shipment

• Data enter documents information excel for re-orders

• Manage customers daily

Chicken Plus, Houston, Texas 2008-2009

Cashier/Trainer

• Handle cash and credit payments.

• Respond to telephone, facsimile orders

• Manage payments of orders at front counter.

• Customer Service Rep.

EDUCATION

Fortis Institute, Houston, Texas 2012

North Houston Campus

Diploma: Medical Assistant Program

C. E. King High School 2008

Diploma

Computer Literate

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