Customer Service Human Resources

Melody Clark

**** ***** *** ******

Metairie, LA 70003

*************@*****.***

Professional Goal:

To secure a challenging entry level position in human resources utilizing my strong communication and counseling skills

Qualifications:

Excellent verbal skills

Assertive, detail oriented, resourceful, and willing to take initiative

Positive, open-minded and enthusiastic approach to problem-solving

Education:

University of Colorado at Colorado Springs

Master of Arts, Community Counseling, May 2011

GPA: 3.5

Louisiana State University

Bachelor of Arts, Psychology, August 2007

Professional Experience:

Counseling Center at University of Colorado at Colorado Springs

Practicum and Internship in Clinical Mental Health Counseling: Counseling Intern, January 2010-2011

-Counseled college students and formulated hypotheses for a wide range of diagnoses such as post-traumatic stress disorder, bulimia nervosa, generalized anxiety disorder, bipolar II disorder and obsessive compulsive disorder

-Developed core conceptualization skills when working with personality traits of narcissistic, avoidant and dependent personality disorders

-Utilized the Myers-Briggs Type Indicator to assess clients personality types and how they correlate with presenting issues

-Prepared and implemented complex therapeutic contracts, handled intake assessments and completed session notes in a timely manner

-Presented monthly case presentations and participated in crisis training workshops

-Managed a high volume case load of ten individual clients per week and facilitated a psycho educational skills group around entry level counseling skills weekly

-Co-facilitated a college women's process group around building self-esteem and developing healthy romantic relationships

-Presented workshops on effective student-professor communication and alcohol safety to audience of 10-15 college students

-Modified approaches in therapeutic contracts as needed in order to comply with changes in clients status or progress

-Referred clients to community resources or other specialists as necessary

-Collaborated with current and previous psychologists, doctors and psychiatrists of clients to prepare the most effective treatment plans

-Successfully terminated four clients through encouraging expression of feelings, discussing what was happening in their lives, while helping them develop insight into themselves and their relationships

-Counseled individual and group clients in overcoming trauma, life stressors and adjusting to life changes

Additional Work Experience:

Bartender and Shift Leader-Fox and Hound Restaurant, September 2007-Present

-Provide optimum customer service during peak business hours

-Train new waitstaff in exceptional customer service and conflict resolution

-Conduct interviews for prospective employees

-Oversee opening functions of the restaurant and supervise all staff

Sports Coordinator, YMCA of the PIkes Peak Region, August 2008-April 2009

-Interviewed and hired new coaching staff

-Conducted background checks and reference checks

-Supervised all sports staff and coaches

Professional Development and Affiliations:

Nationally Certified Counselor, August 2011

Member of Chi Sigma Iota International Counseling Honor Society

Member of American Counseling Association

Captain of nationally ranked LSU volleyball team (2003-2006)

President of Student Athletic Advisory Committee (2005-2007)

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