Customer Service Representative
Resume:
Keely Raines
***************@*****.***
Davenport, Iowa
Summary
i would like the opportunity to use my customer service skills in your company, to help boost sales by using my salesmanship skills, all while maintaining a positive attitude.
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Career Highlights
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Experience
Cashier/Customer Service
hyvee inc
September 2011 - July 2012 (10 months) • Davenport, IA
I was responsible for answering incomeing calls and directing them to the appropriate person. i also assisted customers with paying their bills using the correct equipment. i helped customers with returns and exchanges, and did can return all while maintaining a clean work environment.
Skills: People Skills, Customer Service, Organization, money handling
Customer Service Representative
APAC Customer Services
August 2010 - November 2010 (3 months) • Davenport, IA
i was in charge of making customers experience the best they can be by being knowledgeable about the xm satellite radio products and services, I used my salesman ship skills to boosts sales of products and made the customers experience more enjoyable by providing a one call resolution.
Skills: MICROSOFT WORD, Data Entry, Conflict Resolution, telesales, Customer Service & Retention
Customer Service Representative
Volt Workforce Solutions
May 2010 - August 2010 (3 months) • Davenport, IA
I provided excellent customer service by answering approximately 60+ calls a day regarding customer questions and inquiries about our products and services.
Skills: Excellent customer service, MICROSOFT WORD, Customer Support, Problem Solving
Car hop/ Crew
Sonic Drive-in
March 2009 - April 2009 (1 months) • Davenport, IA
helped customers with their food selections by having a positive and enthusiastic attitude, and maintained cleanliness and presentation of the restaurant.
Skills: Food Service, Customer Service, People Skills, proficient in food preperation
Telemarketer
Ruffalo Cody
August 2008 - January 2009 (5 months) • Anamosa, IA
telephoned to follow up with customers, Arranged meetings for college representatives to meet with potential students, Maintained records of accounts and contacts, And Carried out client survey to gather information about potential students.
Skills: Telemarketing, Recruting, Proficient in typing, Customer Communications
GRA
Isle of Capri
October 2007 - February 2008 (4 months) • Bettendorf, IA
Responsible to maintain the housekeeping daily activities. Vacuum all rooms including behind furniture, clean carpet, dusts and cleaning bathrooms. Maintained list of vacancy rooms ready to clean. Ensured clean uniforms and maintain positive working relationships to the guests. Ensured standards of guest rooms. And solved guest problems to exceed customer expectations.
Skills: Customer Relations, Customer Care, Team work, Attention to Detail
Cashier/Customer Service
K's Merchandise
August 2006 - February 2007 (6 months) • Cedar Rapids, IA
Responsible for managing a cash draw in the department store at the beginning of the shift and at the end, Deal with a diverse customer population, Solve billing problems and handled customer inquiries, was friendly and enthusiastic.
Skills: Retail, Cash Handling, Proficiency in Math, Cash Register
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Education
Scott Community College Career Assistance Center
High School or equivalent
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