Customer Service Engineer

JOB POSITION

* QUALITY ASSURANCE * PROCESS IMPROVEMENT * CONTINUOUS IMPROVEMENT * ROOT CAUSE ANALYSIS * COST REDUCTION * PRODUCT DEVELOPMENT * PRODUCT DESIGN * AUTOMOTIVE OPERATIONS MANAGEMENT

PROFILE SUMMARY

Highly proficient, innovative and analytical Mechanical Engineer with more than seven years of strong background in a fast paced Automotive Manufacturing. Thinks critically and creatively. Excels on both independent and collaborative assignments with excellent interpersonal skills. Customer service oriented and committed to service excellence.

SKILLS AND EXPERTISE

* Quality * Audit * Inspection * ISO 14001 and TS-16949 * Root cause analysis and Corrective action * APQP * PPAP * Continuous Improvement * Lean Manufacturing * Cost Reduction * Product Design * GD&T * AutoCAD * Inventor * DFMEA * AS400

PROFESSIONAL EXPERIENCE

PRODUCT / DESIGN ENGINEER 2004 May -2011 July

Cardone Industries (Steering Division), Philadelphia, PA

* Provided broad-based technical support to manufacturing, machining operations, purchasing, sales & marketing, technical services and suppliers

* Created, monitored and managed timely completion of project schedules through Advanced Product Quality Process (APQP) coordination team meetings

* Conducted internal audit of product lines to improve manufacturing processes and ensure manufacturing documentation are complete, accurate and within compliance

* Conducted warranty, labor claim and line reject analysis and ensured thorough investigation of failures by 8D process that included independent report of root cause and corrective actions.

* Worked with Quality engineering department in the development of Control plans, Failure Mode Effects Analysis (FMEA) and Measurement Statistical Analysis (MSA)

* Coordinated first time buy inspection and facilitation

* Responsible for incoming material inspection and approval as per part print & inspection criteria

* Responsible for resolving customer concerns and supplier quality issues

* Responsible for verification and approval of PPAP documents from Vendors

* Assisted in new part introduction and developed Bill of Materials (BOM) and it’s structure

* Analyzed assembly issues and implemented the most effective solutions in a timely manner

* Assisted in the development of work standards and documentation of processes, criteria and specifications to ensure compliance with company’s quality processes and procedures (ISO 14001/TS 16949)

* Enhanced quality of parts and reduce cost by developing cost cutting ideas and researching on new designs

* Diagnosed OE defects and redesign defective OEM parts to meet or exceed customers expectations

* Designed and implemented cost-effective repairs and conversions for remanufactured components parts and product assemblies

* Documented design details using Design Failure Mode and Effects Analysis (DFMEA) as part of the APQP process

* Created repair and conversion prints using AutoDesk AutoCAD and component prints using AutoDesk Inventor

AUTO- TECHNICIAN 2000 Jan -2004 April

The Great Britains, Willow Grove, PA

* Determined any mechanical malfunctions; fixed and maintained foreign cars such as Jaguar and Saab

* Held responsible for maintaining excellent service, including follow-through and campaigns, inspection, emission testing and all kinds of major mechanical, electrical, HVAC and electronic repairs

WORKS MANAGER 1998 March -1999 Nov

Wasan Ford, Bombay, India

* Ensured customer satisfaction and resolved service-related issues and concerns

* Managed and implemented production schedules in compliance with the orders and requirements of Ford service 2000 program

* Improved service of dealership through close monitoring and control of day-to-day operations

* Enhanced efficiency of work force for better output and profitability

* Delegated work assignments and performed final quality control

EDUCATION

BACHELOR OF SCIENCE IN AUTOMOBILE ENGINEERING, 1996

(Equivalent to Bachelor of Science in Mechanical Engineering in USA)

Graduated with honors, GPA: 3.34 * Shivaji University, Kolhapur, India

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