Customer Service Manager

**** ********* ******, ********, ** ***** •804-***-****• ***********@*****.***

Eric Dorsey

Objective

Find employment with a company where my skills and experience will be an asset to the business while furthering my knowledge and abilities in the process.

Experience

2003 - 2009 Roper Brother Lumber Company Richmond, VA

Operation Manager

Responsible to oversee fulfillment of duties were completed in a timely manner.

- Collaborated with other departmental managers to ensure team goals for daily work completions were met.

- Confirmed reports of inventory and funds.

- Handled employee issues if they aroused.

- Assisted in training new employees.

Prepared weekly schedules for employees.

Ensured that all equipment and the facility itself were in working order.

Ordered inventory.

1999-2003

Exterior Door Supervisor

Supervised all employees on shift to ensure completion of duties.

Confirmed client orders were shipped properly and in a timely manner.

Trained new employees.

1989 – 1999 Virginia Sash & Door Company Richmond, VA

Exterior Door Supervisor

Provided quality customer service while completing client’s orders in a timely manner.

Maintained inventory.

Education

Armstrong High School Richmond, VA

Academic Diploma 1986

References

References are available on request.

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