Senior Systems Engineer

Henry Gildersleeve

**** ******* **, ***********, ** 19335 ▪ 610-***-**** ▪ 610-***-**** ▪ wzywdk@r.postjobfree.com

Microsoft Certified IT Professional with experience in all Windows OS’s; Virtualization; Systems Engineering / Administration; Network Engineering / Administration; Database Administration. Strong leadership and managerial skills. Strong oral and written communication skills. Able to learn new technologies quickly and thoroughly. Sincerely dedicated to providing optimum customer service.

Professional Experience

Trigon Technology Group, Chesterbrook, PA ▪ 3/2010 – 08/2010. ▪ Sr. Engineer

 Moved Data Center (servers, routers, switches, firewalls, PDU’s, APC’s, racks, etc.) to new location within projected 24 hour timeframe. This move included all end user equipment.

 Implemented co-location environment for Business Continuity and Disaster Recovery. Included to date are a Domain Controller, SQL server, router, switch and firewall. A Remote Desktop Services (Terminal Server) server is built and being tested.

 Monitored and maintained data center including patches, upgrades, hardware repairs, etc.

 Created, documented and implemented standard procedures for server builds and monthly patches.

 Upgraded servers to Windows Server 2008 R2 and desktop environment to Windows 7.

 Managed backups with Backup Exec 2010 and Backup Exec System Recovery 2010.

Applied Card Systems, Glen Mills, PA ▪ 3/2008 – 12/2009. ▪ Client/Server Sr. Engineer

 Virtualized multiple physical servers as guests to VMware host servers (ratio of 4:1) while keeping the resources of the host server balanced. Virtualization assisted with consolidated management of the servers and reduction of power utilization by physical servers and cooling costs.

 Implemented an isolated network for highly sensitive financial data including: creation of new Active Directory Domain structure; installation and configuration of servers and desktops; DNS, DHCP, WSUS.

 Shored up the datacenter infrastructure by bringing the BIOS, Drivers and Firmware up to date on all servers, PowerVaults, etc.

 Implemented backup processes to ensure disaster recovery of servers.

 Implemented Windows Deployment Services to replace Ghost resulting in recovery of 100+ GB of storage space and reduced time for deployment and secondary configuration.

 Responsible for all server hardware diagnosis and remediation. Implemented Dell OpenManage IT Assistant and Server Administrator on all servers resulting in the immediate notification of hardware or software failures.

 Created documentation for procedures, processes and step-by-step instructions for application/system installation and usage. Provided comprehensive monthly metrics to senior management regarding the activities of the department.

 Microsoft SQL Server 2005 DBA duties.

Cephalon, Inc., Frazer, PA ▪ 2006 – 2008. ▪ Help Desk Supervisor / Client Services Analyst II

 Led/Managed a team of 4 Help Desk Analysts supporting multiple company locations throughout the USA utilizing the HEAT ticketing system.

 Developed the team to the point of self sufficiency for routine day to day operations.

 Developed and implemented disaster recovery procedures including staffing, equipment, transfer of the Help Desk hotline and relocating to an alternate location if needed.

 Regularly exceeded service level agreements for first call resolution, average time of answer, average time on hold and call abandon rate.

 Provided in-depth desktop support services for all employees from executives to end-users.

FedEx Ground, Exton, PA ▪ 2003 – 2006 ▪ Independent Contractor

Prudential Financial, Dresher, PA ▪ 1997 – 2003 ▪ Information Security Specialist

 Hired in 1997 as Distributed Access Services (DAS) Technician

 Promoted in 1998 to DAS Area Leader

 Promoted in 1999 to CTS Security Administration Leader

 Formed and led teams of 6 – 12 technicians and/or information security administrators to successfully complete IT projects within deadline/budget parameters; efforts resulted in a more secure environment and increased protection of company data/resources.

 Developed standard operating procedures, streamlined operations, and led projects resulting in more efficient, productive operations and increased information security; enhanced emergency business continuation plan and managed 4 successful off-site tests. These tests were conducted at Sunguard where the company’s Mainframe was brought to full production status from backups.

 Trained 60 security coordinators and presented information security awareness seminars to VP’s, managers, security coordinators, and information owners; trained additional personnel in various areas.

 Exceeded Service Level Agreement for creation, modification, and deletion of user access and entitlements; 99% of requests were completed in 24 hours; reduced turnaround time for user password resets from 5 to 3 minutes by transitioning password reset function to helpdesk.

 Developed and implemented a plan to transition DAS contract employees to permanent status, resulting in increased security of company information/resources.

 Promoted in 2002 to Information Security Specialist position to manage special projects

Industry Certifications

MCITP, MCTS, MCSA, MCDST, MCP, CompTIA A+ and Network+

Operating Systems

Windows Server 2008 R2, Windows Server 2003 R2, Windows 2000 Server, XP , Vista, Windows 7,

Additional IT Skills

Including but not limited to: Active Directory and Group Policy, TCP/IP, RAID, DHCP, WDS, WSUS, DFS, DNS, MS SQL Server 2005, VMware, Blackberry, Server and Desktop installation, configuration, maintenance, repair and troubleshooting. Scripting.

Education

Biblical Theological Seminary, Hatfield, PA ▪ Master of Arts

Valley Forge Christian College, Phoenixville, PA ▪ Bachelor of Science

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