Customer Service Manager
Resume:
Hassan Aftab Channan **** School St, Alexandria, VA 22303 571-***-****
**************@*******.*** U.S Citizen
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Special Operations Support • Purchasing • Training, Logistics & Administrative Management
My objective is excel in a position, where I can use my diverse experience and professional education to build and maintain a challenging and rewarding environment that promotes personal, professional and superior quality of life in support of current/future operational strategies, and organizational development. Dynamic, self-driven, goal-focused professional offering insightful leadership and expertise critical to leading challenging, high-risk security missions and linguistic support. I am astute analyst, strategic thinker, and creative problem solver with proven track record. In addition to that, I am a highly motivated, diplomatic, ambitious and fast learner person and open to all new assignments.
CAREER HISTORY
WACHOVIA 01/2008 – Present
OS PROCESSOR SPECIALIST/ TELLER Arlington, VA
Currently working with Wachovia, I am responsible for handling cash, managing accounts, make payments, provide excellent customer service, Balancing accounts, Deposit checks, balancing money. Provide linguistic support to the customers
• Able to identify and resolve problems, remain organized and work well with little and no supervision.
• Understand the importance of providing excellent service to maintain customer satisfaction, create interest and generate return business.
• Cross sells and/or refers Bank products and services to specific customers through needs identification, maximizing profitable relationship. Verifies and balances assigned cash drawer daily with minimal cash variances.
• Assists in reconciling errors or discrepancies for self and other tellers. Maintains adequate cash and/or cash drawer limits as required by Bank policy.
• Issues cashier checks, money orders and bank checks. Redeems savings bonds and prepares and accepts treasury tax payments.
• Provide excellent customer service
Big Bowl 07/2010 – 10/2011
HEAD FRONT HOST Reston, VA
While I worked as a Head host I was involved with training, planning and leading my co-workers. I committed myself and my Staff to provide welcoming environment for the customers who came in the restaurant.
• Committed to providing a welcoming environment for customers.
• Greet and seat all customers in a professionally and friendly manner.
• Assisted in maintaining a clean and safe work place. Helped strategize and prepare table setups for large parties and groups.
• Submitted, on a daily basis, a financial report to Management with the required information.
Continued
Hassan Aftab Channan Page 2
BURGER KING 04/2004 – 12/2007
ASSISTANT MANAGER Sterling, VA
I started off my first job as a cashier in Burger King, since I landed to US, and worked myself up to became Assistant Manager, done all assigned duties from cash handling, pricing and stocking, placing merchant order/receiving and making bank deposits. Good in math and problem solving.
• Managed daily operations including openings and closings.
• Proven increase in sales because of superb customer service.
• Received excellent trainer of the month.
• Hired scheduled and managed personnel.
• Managed delivery of time-critical food products.
• Outstanding ability to keep a clean, neat and professional appearance adhering standards.
• Strong experience in implementing, developing and evaluating guest service standards.
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EDUCATION & SKILLS
* Park View High School 2007 Sterling, VA
* Monroe Technology Center 2007 Leesburg, VA
Computer Skills: PeopleSoft, Word, Excel, Access, Works, WordPerfect, Microsoft Office 2003 -2007
LANGUAGES
English, Urdu, Punjabi, Hindi, Arabic
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CERTIFICATES & LICENSES
Trained in Customer Service Training.
CPR , First Aid and AED Certificate.
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REFERENCES WILL BE FURNISHED UPOUN REQUEST.
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