Customer Service Executive Staff

STEVEN.M. ROGERS

** ******* ****

Bunker Hill, WV 25413

304-***-****

Email: ************@*****.***

Objective: Seeking a position in Hotel Sales, Travel, Customer Service, and/or Reservations for a Call Center or an On Sight position using my many years of experience and training in these industries.

American Express Business Travel 2004 to Present

Clients - BearingPoint and FINRA - both onsite positions; Extensive multi-segment International travel. Around the world itineraries. V.I.P. agent for senior Executive staff, CEO, CFO, COO and board members. Maintained a preferred vendor usage report, by rebooking to preferred vendors renegotiating hotel rates. Saved FINRA $118,000.00 in 2010. Managed a car service (limo) manifest, coordinating car service for five FINRA Board meetings a year. Built and maintained meeting profiles in Apollo for the backup call center agent’s usage. Extensive customer service, problem resolution.

Omega World Travel, Fairfax, VA 1999 to 2004

Multiple Clients included National Institute of Health, National Educators Association, Kennedy Center, Air Line Pilots Association and Doctor Patch Adams. Call center and Onsite at Strategic Research Analysts. Domestic and international travel consultant for all staff, including the senior executive staff at Strategic Research Analysts. Built domestic and international itineraries including air, car, hotel and rail. Research lost baggage, customer service, processing refunds, problem resolution.

Carlson Wagonlit Travel, Denver CO, February 1999 to August 1999

Client- Lucent Technologies - Onsite at the Client’s offices. Domestic and extensive International travel, and Around the World Travel itineraries, including car, air, hotel, and rail. Problem resolution.

Professional Travel, Denver CO, (Now Navigant Travel) August 1998 - February1999

Client US West Direct. Call center domestic travel reservations for air, car, hotel, air travel. Problem resolution for client travel and extensive customer service.