Customer Service Medical
Resume:
RACHEL MURIAS
BRANDON, FL **510
*******@*******.***
Extremely motivated medical transcriptionist professional with over 14 years experience in a combination of medical specialties, physician offices, and insurance companies. Excellent verbal, and written communication skills. Strong multitasking abilities.
MD Resource, Inc.-Forest, VA 2009-Present
MEDICAL TRANSCRIPTION
• Responsible for typing dictation for a family physician practice.
• 24 hour turn around time
• At home, independent contractor status
Tampa Bay Hearing and Balance Center- Tampa, FL 2001/2009
Medical Transcriptionist/EMR Chart and Data Consultant/Front Desk Supervisor
MEDICAL TRANSCRIPTION:
• Responsible for typing dictation and patient/insurance correspondence for a two physician otolaryngology practice.
• 24 hour turn around time.
• Fax correspondence to referring physicians.
• Print and transfer files to the office.
EMR CHART AND DATA CONSULTANT:
• Help implement new EMR system.
• Chart abstractions and uploading into EMR system.
• Develop classification protocols for chart/patient data into EMR system.
• Troubleshooting EMR chart/data processes.
FRONT DESK SUPERVISOR:
• Supervise 3 person front desk staff.
• Check in patients.
• Check out patients.
• Schedule appointments.
• Billing.
• Prepare charts for clinics.
• Obtain authorizations.
• Collections.
CIGNA Healthcare- Tampa, FL 1999/2001
Customer Service
• Training, personnel scheduling, counseling.
• Receiving escalated calls from customers and physician offices regarding benefits, eligibility, claim status, authorizations, etc.
Children’s Urology Group- Tampa, FL 1998/1999
Patient Care Representative
• Check in/out patients.
• Payment posting.
• Scheduling patient appointments.
• Verifying insurance eligibility and authorization.
• Filing, copying, answering phones.
• Preparing clinic charts.
Brandon Center- Brandon, FL 1996/1998
Billing Clerk/Receptionist
• Diagnostic Answering phones.
• Verifying insurance eligibility.
• Payment posting.
• Checking claim status.
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