Customer Service Manager
Resume:
Katie L. Davis
Rt * Box *** ● Fairmont, WV *****
724-***-**** ● *******@*****.***
Employment
Teletech
July 2011 –
Present
July 2007 –
July 2011 Client Resource Center
**** ******** **. Morgantown, WV 26505
Work closely with Admins,VPs,Executives of major businesses in maintaining and troubleshooting Health Savings Accounts/Benefits
Customer Service Acting Supervisor
5000 Greenbag Rd. Morgantown, WV 26505
Maintaining credit card accounts for our Bank of America project
Handling escalated calls from disgruntled customers
Ensuring all quotas and goals are met
Traveled internationally for company assisting with a site launch in
Guadalajara, Mexico
Burger King
May, 2002 - June, 2007 Manager/ Assistant Manager
130 E. Roy Furman Hwy Waynesburg, PA
Managing Schedules Maintaining employees
Carrying out daily management duties
Recruiting new employees
Ordering product
Education
School
CAHS Carmichaels, Pa
High School Diploma May, 2004
WCCC Waynesburg, PA
Completed 1 year of college, majoring in business and criminal justice
Skills
Skill
ServSafe certified Completed basic management training in Sharon, Pa
References
*References available on request
Contact this candidate