Customer Service Sales

QUALIFICATIONS PROFILE

Detail-oriented, analytical and highly organized professional equipped with a strong work ethic interested in obtaining a career opportunity in Sales, Office Assistance and Management.

Outstanding communication and interpersonal skills; fluent in English, Cantonese, Mandarin and Vietnamese.

Strong motivation to succeed with a passion for excellence; enjoys working with others and possesses an excellent background in customer service, finance, office assistance and sales.

Proficiency in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and QuickBook

PROFESSIONAL EXPERIENCE

MICHAEL S. YU, A LAW CORPORATION

ASSISTANCE El Monte, CA 2009- Current

Negotiate the personal bodily injuries’ settlement offers with Insurance Company.

Dealing with bank brokers for refinance and apply new loan.

Manage office’s operation, advertisement, administration, bookkeeping and payroll.

Able to handle more than 50 phone calls daily.

US BANK CARD SERVICE

CUSTOMER SERVICE, SALE ASSISTANCE City of Industry, CA 2007 - 2009

Training merchants to operate the credit card machine. Answering and solving the problem for all phone calls: rate percentage, credit card machine problems, bank account change and paper order.

Assist and support sales on new application, model of credit card machine and verify owner personal information.

Follow up and retain the closing merchant’s accounts.

PHONEX COMMUNICATION INC.

SALESMAN, CUSTOMER SERVICE Rosemead, San Gabriel, CA (Part Time) 2003 - 2006

Sold cellular monthly service plan.

Explain to customer for the billing inquires.

In charge store inventory

Average activated 30-40 lines monthly.

PASADENA CITY COLLEGE

OFFICE ASSISTANCE Pasadena, CA (Part Time) 2002 - 2003

Data entry students’ application into system and filing.

MONTEREY PARK CITY HALL

OFFICE ASSISTANCE Monterey Park, CA (Part Time) 2001 - 2002

Filing, data entry using Microsoft Excel and Customer Service.

ACADEMIC EDUCATION

2002-2005 Pasadena Community College Pasadena, CA

o Associate Degree/Business Administration

2005-2007 California State University Pomona Pomona, CA

o Bachelor’s Degree/Business Management

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