IT Professional

Allan Hall

MBA (Leicester, UK), BSc (UWI.Ja), CIPM, MCSE, CAN

** **** **** ****, ******, NJ 08817

732-***-**** Cell

**********@*****.***

EXECUTIVE PROFILE

Information Technology Professional with 16 years of experience utilizing in-depth technical and business process knowledge to implement solutions that enhance efficiency and productivity. Strong record of success in creating robust IT architectures and infrastructures. Extensive experience managing simultaneous projects, conducting strategic planning, managing IT services and leading project teams of employees, contractors, consultants, and vendors. Strong leadership, analytical, communication, team building, and organizational skills to achieve aggressive goals and objectives.

IT Infrastructure Management

Strategic Planning

Network Management Technical Training and Support

Business Process Improvement

Staff Management and Team Building

Recruit, develop, and motivate diverse staff that delivers results and savings.

PROFESSIONAL EXPERIENCE

TECHNOLOGY CONCEPTS GROUP INTERNATIONAL 2011 - Present

Somerset, New Jersey, USA

Lead Technical Specialist/ System Engineer/ Manager

Provide leadership as head of department and has overall responsibility for all aspects of strategic IT planning, implementation, and support. Manage and deliver multiple projects on time and within budget.

Migrated client from Windows Server 2003 to Server 2008 R2 domain environment. Configured Active Directory, Firewalls, Symantec Endpoint Protection and Exchange environments.

Migrated roaming user profiles from Windows Server 2003 Domain/ W2k and XP Desktop to Windows Server 2008 R2 Domain/ Windows 7 Desktop environments.

Primary Support for Windows Server 2003/Citrix based clients in Totowa, NJ

Manages a team of System Engineers, print technicians and cabling contractors that deliver cabling and tech support, for our client base throughout the USA.

Effectively introduce and integrate new technologies.

Review the adequacy and allocation of IT resources in terms of personnel, equipment, and service levels.

NATIONAL MEATS & FOOD DISTRIBUTION LIMITED 2005-2009

Lydford, St. Ann, Jamaica

IT Lead

Senior Manager with a team of 5 providing services and solutions affecting over 300 employees in a distributed client/server environment in accordance with Service Level Agreements. Analyze technology needs of business sectors, establish strategic direction of service lines and manage project teams, including vendors and external solution providers.

Technical lead for the Retalix ERP and WMS project implementation requiring installation of several IBM I-Series and X-Series servers.

Configured Vocollect RF voice terminals for warehouse picking staff, Motorola (Symbol) RF guns configured for warehouse staff.

Configured and distributed tablet pcs to remote sales team, Motorola (Symbol) handheld devices for delivery drivers.

Migrated from Windows 2000 to Windows 2003 domain architecture.

Implemented Sage HRMIS package while working remotely with vendors.

Develop training manuals, and other materials for introducing technologies and product support.

Planned strategic direction of service line by collecting and interpreting usage data and performance metrics. Create business process flow charts and other data models to verify business requirements. Provide Directors with recommendations.

Evaluate new and existing technology products by establishing end-user focus groups, designing usability tests and gathering technical and functional requirements from IT personnel and end-users.

Network Management and Support. Network Infrastructural Planning

WISYNCO GROUP LIMITED 2002-2005

White Marl, St. Catherine, Jamaica

Group Network Administrator/ Manager

Provided technical consulting and implemented solutions. Collaborated with application development teams and third-party solutions providers to develop and acquire technology solutions.

Consulted with business units to develop solutions and alternatives to technology needs.

Translated business requirements into technical specifications for development staff and solution providers.

Managed Network and Operations support staff.

Migrated from a Windows 9x peer-to-peer file sharing network to Windows 2000 Client/Server network using Windows 2000 Active Directory Services.

Network Infrastructural planning for Wisynco Group of companies.

Managed computer labs by performing server and PC setup and configuration. Ensured all servers, PCs, printers, and related devices worked properly. Responsible for server backups and disaster recovery plan.

LASCELLES DEMERCARDO GROUP LIMITED 1996-2002

23 Dominica Drive, St. Andrew, Jamaica

Senior Network Administrator

Supporting the system and network infrastructure for the 21 companies within the Lascelles deMercardo group. These included the wines & spirits, pharmaceuticals, automotive, finance, and the retail distribution divisions. Duties include but were not restricted to:

Technical support, network configuration, training, and installation services for corporate users.

Maintaining the Network for the Lascelles de Mercado Group of Companies.

Setting up, configuring and administering servers

Providing on site user support.

Daily, Weekly and Monthly Backups

EDUCATION

LEICESTER UNIVERSITY 2005

MBA in Information Technology Management Leicester, UK (Distance)

UNIVERSITY OF THE WEST INDIES 1999

Bachelors of Science, Management and Accounting Mona, Jamaica

CERTIFICATIONS AND TRAINING

Certified Information Technology Project Manager (Hampton Group USA)

Cisco Certified Network Associate (Cisco Systems)

Microsoft Certified System Engineer (Microsoft Corporation)

Novell Certified Administrator (Novell Corporation)

Microsoft Certified System Administrator (Microsoft Corporation)

Microsoft Certified Professional (Microsoft Corporation) 2010

2003

2003

2002

2002

2001

ADDITIONAL SKILLS

Windows Server Implementation and Design (2000 -2008)

Active Directory Design and Implementation

Exchange Server Design, Implementation and Support

Technical Support, Hardware Support, Systems Support, Desktop Support and troubleshooting

Business Process Modeling

Novell NetWare Administration

Blackberry Enterprise/ Professional Server

Virtualization (Hyper-V, VMware, Virtualbox)

Disaster Recovery

User Training

CLUBS AND ASSOCIATIONS

IEEE Computer Society Membership

TECHNOLOGIES

Windows Server 2008 R2, Windows Server 2003, Windows Server 2000, Windows XP, Windows Vista, Windows 7, Microsoft Exchange 2000/ 2003/ 2010, Microsoft ISA Server 200/ 2004/ 2006, Symantec Endpoint Protection, Microsoft Forefront 2010, Microsoft SQL Server 2000/ 2007.

WSUS, Active Directory, Group Policies, Backup and Storage, Disaster Recovery, VMware, Cisco ASA, Cisco Catalyst Switches, Telephony, Routing Protocols, TCP/IP, DHCP, DNS.

ERP Software (Dynamics AX, Mapics, Retalix, Great Plains, Macola, Platinum), WMS, Payroll, QuickBooks Pro, Reporting, MS Office Suite, Visio, Microsoft Project,

IBM I-Series/ X-Series/ DELL/ HP/ Compaq Servers/Linux

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