Business Management

RAYFEAEL GULLATT

***** ******* **** *-****: ********@*********.***

Maple Hts., OH 44137

216-***-****

OBJECTIVE

A management position with a growing organization, where I can utilize my proven skills in creative problem solving, marketing, project management, and leadership to:

· Resolve problems efficiently and design/manage change

· Plan and manage business projects, handle negotiations and implementation

· Increase market share by designing innovative programs

· Improve efficiency; increase revenues, and streamline operating procedures to achieve organizational goals

QUALIFICATION

· Multi-tasking / Time Management · Communications-Written and Oral

· Building Results Oriented Teams · Mentoring / Coaching

· Customer Service / Retention · Creative problem Solving

· Planning and Forecasting · Management Administrative Processes

ACHIEVEMENTS

· Guided and provided full organizational responsibility for the opening of five wholesale clubs, in the state of Ohio over a 24-month period, including all staffing, vendor, and set-up issues. All clubs were opened within both the established time and budgetary guidelines.

· Achieved the only perfect score, for two operating departments under my direct responsibility, as a result of an internal corporate audit.

· Modify an existing training program, and drawing upon my own experience in the industry, I established a hands-on training store for managers-in-training, who were realizing difficulties in the more traditional corporate programs. In the last of the ten employees who were trained in my store, 6 are now successful store managers, and four are assistant managers.

· Using and on going, targeted marketing approach, increased customer count and corresponding revenues by 30% over a one-year period of time.

· During a two-year period, I received a total of seven letters of commendation as a result of outstanding levels of customer service, and have been consistently recognized for my willingness to “go the extra mile” for my customers.

Rayfeael Gullatt

15405 Wingate Road

Maple Hts., OH 44137

216-***-****

· Developed creative, low-cost employee incentive programs, driving customer membership by 10% in one organization and generating an increase of approximately 20% in late fee recovery, in another.

· Reacting quickly and decisively, I saved a co-worker’s life by administering the proper first-aid and techniques as they were choking. As a result of my actions, a corporate policy regarding first-aid training was instituted.

EXPERIENCE

Director of Food & Nutrition AVI FOODSYSTEM 2004-Present

Cleveland, Ohio

Manages all contract management service operation at three accounts. Maintains cash control and payroll records. Maintains customer satisfaction & good public relations. Manages through managers and analyze and interpret financial data for three PnL’s over 5 million.

General Manager 1 SODEXHO 2000–2004

Cleveland, Ohio

Manages all contract management service operation at a single account. Plans and supervises special functions. Maintains cash control and payroll records. Hires and trains unit personnel. Maintains customer satisfaction. Manage managers and analyze and interpret financial data. Highly experienced in client relations.

Operations Manager BJ Wholesale Club 1998 –2000

Dublin, Ohio

Responsible for daily cash management, customer service, employee hiring and training, monthly budget control, as well as all new store openings.

Store Manager Blockbuster Video 1994 –1998

Cleveland, Ohio

Directed the activities of two locations, one of which served as a training store. Had full P&L responsibilities for both stores.

Assistant Store Manager McDonald’s Restaurants 1983 –1994

Cleveland, Ohio

Provided customer service support, labor scheduling, cash reconciliation, and quality control in the quick serve restaurant.

EDUCATION

B.S., Business Management June 1992, Cleveland, Ohio

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