Manager Customer Service

*** *********** **.

Richmond Hill, GA *****

Home: 912-***-****

Cell: 912-***-****

*********@*******.***

JULIAN W. BRINKLEY

OBJECTIVE

To obtain a rewarding and challenging position in Supply Chain Management with an opportunity for advancement where my experience, initiative, education and interpersonal skills can be utilized...

SUMMARY OF QUALIFICATIONS

Highly skilled logistics and supply specialist with over 27 years expertise in full spectrum of performance initiatives including warehousing, transportation, documentation, costs, third party, and reverse logistics; proficient development of supply chain with adept management of competing logistics scenarios; solid record of meeting performance targets with speed and accuracy in time-sensitive domestic and international environments. Possess knowledge in several of the skills from the Lean Toolbox, such as Six Sigma, Kaizen Theory, 5S and continuous improvement. Master Certification of Supply Chain Management (Completion July 2011)

***** ACTIVE SECURITY CLEARANCE*****

PROFESSIONAL EXPERIENCES

L-3 Communications, Mission Integrated Division

Logistics Specialist III (Aviation) 11/2010-Present

*Analyzes inventory levels using Material Requirements Planning (MRP) Systems in order to meet customer requirements, while preventing Aircraft On The Ground (AOG)

* Ensure the execution and continuous improvement of standard logistics processes, such as the replenishment system, data interchange systems, demand management, electronic data systems administration and related functions.

*Plans and schedules imports and exports, including monitoring the flow of traffic to/from foreign destination, ensuring related customer service, brokerage and customs transaction compliance of aviation parts

* Maintains compliance with federal and foreign regulations governing the shipment, receipt and documentation of imported/exported aviation parts and supplies

*Efficiently process, pack, and store aviation parts and supplies while maintaining proper recordkeeping and inspection of invoices/bill of lading

*Ensure the safe usage of Material Handling Equipment to move aviation parts/assemblies and supplies

*Integrates learning from customers, competitors, operating entities, Supply Chain Management and professional training to continuously improve competitive position and customer service

Unified Consultants Group Atlanta, GA

Logistics Analyst 7/2010 – 9/2010

* Served as a Logistics Analyst in the Army Central Command G-3 Force Modernization Division.; reviews the Equipment Common Operational Picture (ECOP) Database for open cases.

* Reviewed Operational Needs Statements (ONS) and Joint Urgent Operational Needs (JUONS) to create USARCENT’s position in the approval process.

* Researched various databases such as Logistic Inventory Warehouse (LIW), SSN-LIN Automated Management & Integrating System (SLAMIS), Financial Management Service Website (FMSWEB), and Logistics Support Activity (LOGSA) for units current Modified Table Of Organization & Equipment (MTOE) authorizations, National Stock Numbers (NSN) queries, Unit Identification Code (UIC’s) and Line Item Number ( LINS).

* Wrote summaries from various information obtained from PM’s, Item Mgrs, Material Commands, Contractors, Original Equipment Manufacturer (OEM’s), Headquarters Department Of The army (HQDA) and internal staff.

* Resourced equipment for deployments from various activities and procurement recommendations.

* Tracks various Force Packages and deployment schedules to ensure units are being prioritized for receiving equipment in a timely manner.

* Interfaced with fwd based elements to resolve equipment problems such as fielding, shortages, integration and configurations.

* Queried various areas of the ECOP database for policies, mission equipment configurations, status’, and historical information.

* Attended various Video Telecommunication Conference (VTC’s) such as Army Requirements and Resourcing Board (AR2B), SVTS, MRM, Equipping, and GOSC.

Computer Science Corporation Bagram, Afghanistan) 04/01/2007 – 08/23/2009

Senior Logistician

* Managed 10 personnel who were responsible for the requesting, receiving, storage and issuing of 6 major CREW Countermeasure Systems fielded in OEF totaling $111,985,602.

* Supervised personnel in accomplishing data entry into RepairData.com web based inventory

* Trained and supervised personnel in documenting standard Army maintenance supply and shipping documents

* Ensured that personnel were trained in processing, documenting and tracking MIL AIR and shipments; responsible for the overall ordering of supply and repair parts thru commercial and government

* Ensured that personnel completed the proper issue and turn-in documents to account for equipment in PBUSE

* Participated in telephone conferences between the field and the PD CREW office reporting the status

* Coordinated with local and stateside vendors for procurement of initial and sustainment items in order to complete the mission

* maintained a fleet of commercial leased vehicles and material handling equipment

* ensured that all vouchers were settled and venders were paid

Kellogg Brown & ROOT 04/19/2004 – 10/23/2006

Aviation & Stock Control Supervisor

* Served as center quality assurance focal point for processing of all high priority and Aircraft on ground (AOG) request for class IX Aviation

* Oversaw stockage of ASL valued in excess of $10,661,646.54.

* Tracked and facilitated all transportation needs for the required parts and equipment; managed the flow of shipments both inbound and outbound in the manner that is most cost effective

* Perform as liaison between the unit, 200th MMC, Item Managers, Defense Logistics Agency (DLA), Army Material Command (AMC), Aviation and Missile Command (AMCOM), Communications and Electronics Command (CECOM), and Tank and Automotive Command (TACOM)

* Trained and supervised 7 personnel making up the Stock Control Section in a Standard Army Retail Supply Systems (SARSS) daily operation

* Supervision and leadership was tremendously instrumental in the Supply Support Activity winning the FY 2007 USAREUR Supply Excellence Award in the TDA Category

* Trained personnel on the use of ILAP, ITV, WEBVLIPS and Parts Tracker to provide current status on requisitions

AECOM (Camp Doha, Kuwait) 11/2003 –04/2004

Supply Specialist

* Maintained and operated three separate property book operations using the Standard Property Book System-Redesign (SPBS-R), one at brigade and one at each battalion

* Reviewed proposed reorganizations and mission changes; made necessary MTOE changes to affected units

* Coordinated with local and stateside vendors for procurement of initial and sustainment items in order to complete the mission

* ensured that all vouchers were settled and venders were paid

* Tracked transportation shipments in both the Army and commercial pipeline, as well as take action to expedite delivery when required and resolve shipment discrepancies

* Ensured all documentation was performed to account for expendable and non-expendable supplies and equipment

* Initiated and accurately performed cyclical and special inventories.

PROFESSIONAL EXPERIENCES

US Army (Various Locations)

Warehouse Manager 1/2003 – 11/2003

* Supervised 3rd Infantry Division, 2nd Brigade Combat Team during Iraqi Freedom

* Responsible for 31 personnel, operational readiness of 16 tactical vehicles and the receipt, storage and issue of 6 million dollars worth of equipment consisting of; Class I, Class II, Class III package, Class IV, and Class.IX

* Trained personnel on Standard Army Retail Supply System (SARSS) which consisted of maintaining automated as well as manual accounting

* Provided an updated status from higher to the customer on a daily basis; provide daily, weekly and monthly reports to higher in reference to Supply Support Activity (SSA)

* Conducted special research, reviewed equipment programs and made recommendations to implement supply procedures to significantly improve efficiency and solve supply problems which greatly enhanced the support of Operation Iraqi Freedom

* Five soldiers received coins from the 2nd Brigade Combat Team G-4 for their Military Occupational Specialty (MOS) proficiency

* Served as Noncommissioned Officer In Charge (NCOIC) for a 25 vehicle convoy under wartime conditions, moving 350ks over a five day period without loss of personnel or equipment

Senior Logistician/Warehouse Manager 8/2002 - 11/2002

* Served as a role model and liaison between all services for a Joint Operation supporting Operation Enduring Freedom; personally responsible for daily compliance with conduct that ensured zero percent loss of life, accident or incident

* Personally processed in SARSS over $400,000 worth of all classes of supply during Operation Enduring Freedom

* Superior warehouse management resulted in 100% property accountability and issue of supplies in less than 24 hours

* Managed barracks that housed 180 joint forces personnel during Operation Enduring Freedom

* Received Joint Service Accommodation Medal for services rendered

Operations Manager 2/2001 - 2/2002

* Selected over 7 other Senior Noncommissioned Officers to serve as the Battalion Operation

* Supervised all daily operations and training of the 58th Signal Battalion comprised of 340 military and civilian personnel, while effectively managing a $6M annual budget

* Managed supply, material, and related service operations as transportation, property disposal, storage planning, intelligence, operations security, operational planning, training, ammunition, military schools, and force protection.

* Responsible for planning and preparing annual training exercises and real-world deployments and Noncommissioned Officers Education Schools; responsible for preparing Operation Plans and Operation Orders

Senior Logistician/Warehouse Manager 11/1999 - 1/2001

* Supervised and trained 24 soldiers on SARSS daily operation consisting of proper Stock Control, Receiving, Issuing and Storage procedures

* Maintained automated as well as manual accounting records; assisted the customer in requesting and receiving supplies and equipment; retrieved and provided historical records and updated status on customer requests

* Supervised stock records and warehouse functions, including stock receipt, storage, distribution and issue, conduct inventories, location surveys, and location maintenance

* Developed logistic support plans which addressed the principal elements of support operation, maintenance support, manpower, personnel, training, support equipment and also computer resources

* Conducted an Authorized Stockage Listing board deleting 64 lines, decreasing more than 120 lines, saving the battalion over $600K

Supply Manager 10/1998-10/1999

* Coordinated 24,000 lines of aviation, communications and equipment commodities worth over $67M.

* Supervised performance of 14 Korean team members across multiple logistics scenarios, meeting performance targets with speed and accuracy

* Produced 50% reduction in overage referrals by addressing inefficient use of supply system sites

Technical Supply Manager 7/1997-10/1998

* Accountable for $5M+ of equipment along with health and welfare of 24 staff and 7 supply personnel

* Boosted team's operational readiness rating from 80% to 95%

* Built team responsible for exceptional 100% location survey and 98% inventory accuracy over 6 months

PROFESSIONAL EXPERIENCES

Technical Supply Manager 6/1995 - 6/1997

* Directly responsible for the mentoring, training and accountability of 25 personnel in SARSS daily operations

* Managed an Authorized Stockage Listing valued at over $5 million; implementing accountability measures leading to the reduction of warehouse denials from 2.0% to 0.0%

* Implemented an effective Military Occupational Skills cross training program resulting in 96.6% accuracy

* Due to vast knowledge in warehouse operations, selected on two separate occasions to serve two, 6 month rotations as a Contracting Officer Representative at Joint Task Force Bravo Honduras; responsible for ensuring that the government contractor performed all duties in the Supply Storage Activity In Accordance With (IAW) the Statement Of Work (SOW)

* Requisitioned over $2 million worth of equipment for the end of year requirement, directly

responsible for identifying over $240K worth of Found on Installation equipment.

Supply System Manger (3/1993-4/1995)

* Served as the Supply System manager within the Materiel Management Center of a multifunctional Support battalion; used Integrated Logistics Analysis Program (ILAP) to retrieve and provide historical records and updated status on customer requests

* Collected and analyzed support, organizational maintenance and supply data to identify problem areas

While supporting to the United States Army Southern Command Theater Equipment and Maintenance site

Served as Purchasing Agent at Joint task Force Safe Haven, Surname, Guyana; responsible for purchasing personal and recreational articles for Haitian Immigrants; responsible for 3 Blank Purchase Accounts (BPAs) in excess of $2 million

Instructor/Mentor (1/1990 - 2/1993)

* Served as an instructor for Military Control and Accounting Specialist at the Basic Noncommissioned Officer Academy. Trained classes on an average of 60 personnel on SARSS daily operation

* Responsible for reviewing and rewriting student technical material and administering hands-on and written test; Responsible for developing, teaching, coaching and accessing Basic Noncommissioned performance

* Selected as Team Chief over 3 of my peers

* Mentored 7 Basic Non-Commissioned Officer Course (BNCOC) classes with an average of 450 students

PROFESSIONAL DEVELOPMENT

Bachelor of Arts, ELIZABETH CITY STATE UNIVERSITY, Elizabeth City, NC

TRAINING:

Master Certification of Supply Chain Management (Completion July 2011)

Transportation of Dangerous Goods By Road and Air - Equal Opportunity Representative Course - Standard Army Retail Supply System Operator Course (SARSS-O) Contracting Officer Representative Course - Military Control and Accounting Specialist, Advanced Noncommissioned Officers Academy - Standard Army Intermediate Level Supply (SAILS) - Petroleum Supply Specialist, Basic Noncommissioned Officer Course - Standard Army Retail Supply Systems (SARSS) Property Book Unit Supply Enhanced (PBUSE), ULLS-A, ULLS-G, SARSS, SAMS, ILAP, ITV, ATAV, AEPS, ECOP

COMPUTER & EXPERIENCE

Microsoft Office (words, excel, power point)

Logistics Management Program and Parts Tracker

Web Customer Account Tracking System (WEBCATS)

Joint Total Asset Visibility (JTAV)

Web Visual Logistics Information Processing System (WEBVLIPS)

Department of Defense Electronic Mall (EMALL)

Standard Army Retail Supply System (SARSS-O)

Unit Level Logistics systems S4 (ULLS)

***** ACTIVE SECURITY CLEARANCE*****

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