Director, Vice President

CAREER PROFILE

Performance-driven IT professional with a career history of proven expertise in developing policies and procedures to ensure improvement in productivity, cost reduction, and overall company goals and achievement. Acknowledged as goal-oriented leader; expert in resolving complex problems and business challenges through innovation. Adept at providing leadership, direction, continuous administration and management on all aspects of operations, resulting in effective and efficient system utilization necessary in delivering multiple projects with concrete results. Skilled in leading competent teams, assessing technical challenges, and transforming ideas into appropriate workable solutions. Focused professional; committed to quality improvement initiatives and work collaboratively toward improving overall quality of services. Knowledgeable in network security systems, applications, procedures, and techniques.

PROFESSIONAL EXPERIENCE

CORPORATE NEGOTIATOR - MTS NETWORK - VERIZON WIRELESS - Alpharetta, GA JUNE 2005-PRESENT

Key Accomplishments:

- Led the negotiation of Telecommunication Transport Contract with Local Exchange Carriers (LEC), Competitive Local Exchange Carriers (CLEC), Cable MSO, and Alternative Fiber Optics Network Providers (Master Services Agreement, Service Orders, Amendments)

- Provided efficient performance in outlining amendment to existing service orders and master services agreement

- Completed more than 100 telecommunication service contracts annually; supported marketing, sales, operations, and engineering on contract related matters

- Prepared and presented executive summaries to senior management on multi-million national contracts

- Contributed in the successful implementation of fiber to cell site(s); assisted in drafting Ethernet Amendment to national master services agreement

DIRECTOR, FIELD OPERATIONS - SOUTHWEST - XO COMMUNICATIONS - Dallas, TX OCT 2003-APR 2004

Key Accomplishments:

- Utilized strong leadership skills in directing more than 50 field service technicians in Houston, Austin, San Antonio, Dallas, Tucson, and Phoenix

- Coordinated all aspects of network infrastructure including daily operations, related maintenance, and operational procedures

- Worked collaboratively with customer care, NOC, installation and maintenance centers to ensure exceptional service delivery and maintenance of voice as well as data services

- Efficiently maintained various reports reflecting network status and performance for all levels of management

- Developed and implemented policies and procedures to reduce network downtime and increase network reliability, resulting in 99.999 percent uptime

- Administered annual budgets for Field Service Operations business unit

- Played a pivotal role in the development of effective business plan and sales activities to attain revenue growth

- Coordinated with LEC, CLEC and phone vendors on special projects; spearheaded regional reorganization including staff reduction

DIRECTOR OF REGIONAL OPERATIONS CENTER - XO COMMUNICATIONS - SMYRNA, GA SEPT 2001-SEPT 2003

Key Accomplishments:

- Functioned as Director in charge of Regional Customer Activation and Maintenance Center; equipped with in-depth knowledge of Public Switch Telephone Network and Data Network

- Utilized proficiency in installation procedures used by the BellSouth, Verizon, SBC, and Qwest

- Developed and implemented reorganization plan for 75 employees to reduce operating cost and increase productivity

- Played a pivotal role in the successful launch of regional operations center responsible for voice, data, and co-locations activities

- Maintained 4.5 hours mean time to troubleshoot priority 1 ticket across region

- Oversaw and ensured efficiency of highly technical staff of engineers in the correct installation of 95 percent of data and voice services within time constraint

- Spearheaded a team of 67 engineers with dotted line responsibility to 180 field service technicians

- Centralized all repair and installation activities that resulted in reduced overall company operating cost

- Coordinated centralized dispatching functions, switch, transport, and training programs

- Served as primary point of contact for customers to educate and sell voice, data, and co-location services

- Administered annual budgets for regional operations center; directed DMS 500 code upgrade

DIRECTOR OF NETWORK ENGINEERING - GEMINI NETWORKS - Falls Church, VA JULY 2000-SEPT 2001

Key Accomplishments:

- Directed national data / hybrid fiber coaxial network deployment and maintenance

- Efficiently performed duties involving negotiation, purchasing, and tracking all telco/data circuits

- Rendered engineering and operational support for voice, video, and data services

- Coordinated and ensured quality workmanship of all contractors working on HFC network

- Successfully developed and implemented asset management and inventory control system

- Managed the solicitation and evaluation of bids from equipment and service vendors

- Provided exceptional performance in coordinating ISP cable modem reseller program project

- Played a key role in renegotiation of Ds-1 to OC-12 pricing with service providers

REGIONAL DIRECTOR OF FIELD OPERATIONS - HIGH SPEED ACCESS CORPORATION - Atlanta, GA AUG 1999-JULY 2000

Key Accomplishments:

- Supervised technical operations for 5000 residential / commercial ISP business units; coordinated all new services involving ISP, Cable Modem, DSL, VoIP, and Calling Card

- Successfully negotiated co-location agreements with major backbone carriers / bell companies

- Managed the selection of all software, hardware data, and voice purchases

- Administered testing and implementation of all new telco circuits including T1, T3, OC-3, and OC12

EARLIER EXPERIENCE

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SENIOR NETWORK ENGINEER - HELICON CORP. - ENGLEWOOD CLIFFS, NJ NOV 1997-JULY1999

COMPUTER SUPPORT MANAGER - HEARST BOOK GROUP - NEW YORK, NY MAR 1996-NOV 1997

NETWORK ADMINISTRATOR / HELPDESK COORDINATOR - BOZELL WORLDWIDE - NEW YORK, NY OCT 1995-MAR 1996

COMPUTER SUPPORT ANALYST - MUDGE ROSE, GURTHIE, ALEXANDER & FERDON - NEW YORK, NY NOV 1992-SEPT 1995

EDUCATION

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BACHELOR OF SCIENCE - MAJOR IN INFORMATION SYSTEMS - MINOR IN BUSINESS ADMINISTRATION

Pace University - New York, NY

POWER PLANT AND AIRFRAME LICENSE

Aviation High School

TECHNICAL SUMMARY

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Technologies SONET, ATM, Ethernet, VPN, TCP/IP, VoIP, DWDM, MPLS, VoIP, DWDM, TDM, HFC, PSTN GigE, DSL, DMS 500, SONUS, Tellabs 532L/5500

Equipment Xylan, Xyplex, Cisco, Cabletron, Cable Modems, Cisco, Nortel/Bay Networks, 3Com, Compaq, Dell, Fore, Digital, Juniper, Unisphere, BASS, SUN,ADC, C-COR, Extreme Networks, Positron, Cerent, Lucent

Operating System Novel NetWare 3x/4.x, cc: Mail, HP OpenView, ARCserve, PC Docs, PC AnyWhere, Lan Auditor, WindowsNT, Windows 95 / 98 / 2000,XP, SalesLogix, CableData, Total Bill Software, Netscape, MP5, FocusOne, Netcool, Oracle, TBS, Remedy, Eastland, SIMS

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