Customer Service Specialist
Resume:
ELAINE SUNDAY
LAS VEGAS, NV *9156
OBJECTIVES:
To secure employment that will be a challenge and learning experience as well as offer job security and opportunity for advancement based upon merit and performance. To strive for excellence and become a valuable asset to the company.
QUALIFICATIONS:
• Well organized and detail oriented
• Highly motivated and conscientious
• Strong customer service and communication skills
• Able to multi-task while remaining calm and professional
• Strong work ethic and dependable
PROFESSIONAL PROFILE:
Greater Nevada Auto Auction
6600 Auction Lane
Las Vegas, NV
Christy Chillcot-Factory Manager-702-***-****
Factory Coordinator 02/04/2007-11/05/2008
It is my responsibility to maintain my accounts in all phases of the auction process. Making sure the units have any work needed done and obtaining approval when necessary. Also to prepare wires for sale proceeds as well as physical checks, making sure that all deductions for any transportation, recon work or title fees are posted against the units prior to sale.
Los Angeles Dealers Auto Auction
8001 Garvey Ave
Rosemead, Calif
George Briney-Fleet/Lease Manager-626-***-****
Elsa Viloria-Asst. Fleet/Lease Manager-626-***-****
Fleet Lease Clerk- 07/2001-12/2006
Responsible for all aspects of the auction process for all fleet/lease accounts. Including but not limited to emailing/faxing condition reports, scheduling and coding for sale, updating information in AS400 system and maintaining good customer relations with contacts in numerous states. Also present on auction block to represent clients units, called on offers, printed invoices, issued checks etc.
Courtesy Plus Answering Service
4343 Briggs Ave
Montrose CA
Doris Zuckerman (owner)-818-***-****
Telephone Operator: 09/1997 thru 06/2001
Answered multi-lines for 200+ accounts in a wide variety of occupations. Handled calls per individual clients specifications (alpha page, fax, cell etc.;) many of which were sensitive medical and hospice accounts. Responsible for assessing severity of situations immediately and dispatch accordingly during sometimes critical emergencies and follow through until resolved.
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