Customer Service Administrative Assistant

Pamela S. Ward

***** ******** **.

Coal City, IN 47427

Home: 812-***-****

Cell: 812-***-****

***********@***.***

Administrative Assistant/ Manager/Bookkeeper:

To make sure the entire office runs smoothly and that appropriate financial transactions are reported on a timely basis .Ensure that job supervisors receive the appropriate administrative support.

Education

Center Grove High School, IN 1985

I.U.P.U.I. preliminary courses (1 1/2yrs)

Key Skills

Office Management Event Management Reports

Records Management Calendaring Travel Coordination

Database Front Desk Reception Quickbooks

Customer Service Executive Support OSHA Safety

Computer skills: MS Word MS Outlook

MS Excel Windows Quickbooks

Experience:

PMX Excavation, Inc: 2000-2010:

To oversee and fill in as needed; receptionist duties including the appropriate handling and routing of customer and vendor calls, scheduling out jobs, make appropriate travel arrangements for all personnel when required. Create and maintain personnel files, handle all items related to the employee health insurance plan, manage vendors/subcontractor approval and acceptance paperwork (insurance certificates,W9's, applications) document appropriate items related to personnel dismissals, mail , fax receipt and appropriate distribution of all outgoing mail ,other data entry functions as needed. Prepare invoices and post payments received; ensure deposits are taken to the bank on a timely basis. Work on collecting past due A/R, verify accuracy of incoming bills from vendors, post approved bill into A/P (Quickbooks) pay approved bills each week, ensure receipts are printed, reconciliation of vendor accounts, ensure office supplies inventory is maintained and that supplies are ordered from the most cost efficient vendors, maintain employee vacation, personal and overtime summaries, maintain filing system for important agreements or financial documents related to the company. Ensure computer system is backed up every night. Organize special events in the office.

IU Health, Southern Indiana Physicians 5/2010-present: Patient histories, vitals, lab work, veinapuncture, scheduling, data entry, assisting provider with procedures, calling in prescriptions, calling patients back, referrals, prior authorization, answering phones, faxing, scanning, opening mail.

References available upon request.

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