Customer Service Manager

AVIAT NETWORKS (Downsized) San Antonio, TX - Aug *8 - Mar 10

SENIOR MANAGER OF LOGISTICS & DISTRIBUTION

Recruited to join $800MM global Wireless Transmission Systems manufacturer and distributor to restructure and optimize $90MM ($30MM – logistics & 60MM - inventory) Americas-logistics, distribution, order fulfillment, reverse logistics/return, factory replenishment, inventory control, OEM/VMI/consignment, and SOX & import/export compliance with the support of 3 managers, 4 support staff and 45+ internal and outsourced personnel, and to globalize NA logistics initiatives within 18 months, reporting to VP of global Operations:

* $660K in annual overhead/distribution cost reduction via functional consolidation-outsourcing and consolidating four 3PL DCs into one multi functional DC while achieving 100% cycle count & 99.75% inventory accuracy

* $450K in annual additional revenue and improved margin generation via multi-mode outbound cost+ models

* $700K in annual cost avoidance via implementation of global reverse logistics and asset recovery processes

* $510K in annual freight savings via transportation contract negotiations while achieving 99.8% on-time delivery

* $2.4MM GST (general input tax) recovery and $800K rate reduction/deferred incentive via 3 year FedEx contract

* $1.5MM (3.7% of total amount) in annual cost avoidance via implementation of 3PL freight payment audit system

* Provide internal consultation on optimal sourcing points & distribution network modeling strategy

BUSHNELL OUTDOOR PRODUCTS Overland Park, KS - Aug 06 - Aug 08

DIRECTOR OF GLOBAL LOGISTICS & DISTRIBUTION

Joined the world leader in Outdoor Sporting Products manufacturer and distributor to optimize front-end procurement/PO management process, global logistics, distribution, order fulfillment, import/export compliance, inventory control, systems, facilities, and safety & security with the support of 5 managers and 7 support staff including 90+ DC workers and $115MM ($25MM – logistics & $90MM – inventory) annual budget, reported to VP of Global Ops and CEO:

* $4MM in annual cost avoidance via front-end PO management, freight consolidation, drop shipment, and container program from 20 countries including supplier metrics - fill rate/lead time/cost/shortage-overage

* $3MM in annual tariff cost avoidance via tariff reclassification and $350K GST recovery via 3PL agent

* $500K in annual overhead cost reduction via functional consolidation and headcount reduction

* $1.5MM in annual expedited freight expense reduction via implementation of guaranteed 17 days ocean delivery

* $1MM in annual rate reduction and $700K annual deferred incentive via 5 year global UPS contract negotiation

* 98.5% data automation of 70K+ PO entries via EDI implementation & delivered products at 98.7% on-time

* 60,000 sqft. reduction out of 360,000 sqft. multi distribution centers via scrapping obsolete items and re-slotting

* Received CEO’s best performer of the year award and secured an executive equity incentive plan

Acquisition under new equity group ownership brought changes and a new strategic direction. My strategic responsibility was transferred to a newly-hired VP of operations as I moved on to another opportunity.

T&L INTERNATIONAL, INC. (Chapter7) Herndon, VA - Jul 04 - Aug 06

MANAGING DIRECTOR

Joined a start-up company specializing in High-End Home Furnishings to plan and execute formation of company structure, policy formulation, global sourcing, strategic planning, financial forecasting, marketing and P&L:

* Generated overall company sales revenue from $0 to $1.5MM within first 9 months with 50% GM

* Cultivated global strategic sourcing strategy and contract manufacturing capacity in China, India & Vietnam

* Directed 100+ new product design, development, production, quality control, and importation

* Guided strategic partnership retailers to achieve 50% increase in annual sales goals through hands-on consultation, training in areas of direct-to-consumer sales and client retention strategies

* Engaged in identifying optimal retail sites, space layout & configuration, and retail-wholesale price modeling, marketing & advertisement implementation, and financial forecasting

* Engaged in strategic business planning and joint-venture partnership endeavors

PERSNICKETY, INC. (Chapter 7) Sterling, VA - Jun 02 - Jul 04

DIRECTOR OF LOGISTICS & MANUFACTURING

Recruited to join High-End Home Furnishings manufacturer and retailer to restructure overall manufacturing, global sourcing, supplier management, home deliver-installation, logistics, order fulfillment and customer service operations with the support of 5 managers and 5 support staff along with 80+ production workers, reported to CEO:

* $1MM cost reduction via functional consolidation-headcount reduction and global strategic sourcing

* Negotiated parcel (UPS/DHL) and common carrier contracts to capture 10% ($250K per year) transportation savings

* Initiated a statistical process initiative as part of a new quality control program that reduced off-spec production from an average of 15% to 1.5% and saved $75K per year in rework expense

* Enhanced and implemented in-house MRP system to reduce 6% ($600K annual) in raw material purchase

* Implemented a key account and priority based production methodology to increase essential production capacity and increased overall revenue by 5% ($2.5MM annual)

* Co-developed and implemented a shop-at-home concept, website design and marketing campaign to capture 3% ($1.5MM) additional annual sales revenue

PEP BOYS Philadelphia, PA - Apr 01 - May 02

MANAGER OF STRATEGIC LOGISTICS

Joined $2B aftermarket automotive parts retailer and service provider to optimize corporate and regional logistics operations supporting 630+ company stores in 34 states with the support of 1 corporate manager, 2 support staff and 5 regional transportation managers. Validated and managed $55MM annual transportation budget:

* $2MM in annual savings via transportation management system (TMS) selection and implementation.

* $2MM in annual savings and $250K deferred incentive via 3 year UPS contract negotiation.

* $1MM (2% of total amount) in annual cost avoidance via implementation of 3rd party freight payment audit system

* Managed multi on-site dedicated 3PL logistics operations, performance effectiveness and contract issues

* Established and managed metrics to measure all aspects of logistics related KPI (expense, volume, picking accuracy, on-time delivery, damage/claim, transit-time, load optimization, etc.)

DRYPERS CORPORATION (Chapter 7) Houston, TX - Oct 99 - Apr 01

MANAGER OF GLOBAL LOGISTICS & DISTRIBUTION

Recruited to join $700MM international manufacturer and distributor of Private/Self-Branded Baby Diapers to optimize global logistics, internal and 3PL distribution operations ($35MM annual budget), and import/export compliance with the support of 2 corporate logistics staff, 3 regional DC managers and 200+ DC workers:

* $2MM in annual cost reduction via 3 x 3PL distribution centers implementation and transportation optimization

* $1.5MM cost savings via contract negotiations with domestic-global transportation service providers and customs broker

* Formulated and measured key performance indicator (KPI – receiving/put-away/picking/loading/cycle count/inventory turn, on-time delivery, etc.) of internal and 3PL distribution centers, transportation and customer service criteria

ALLEGIANCE HEALTHCARE CORPORATION Jessup, MD - Jun 98 - Oct 99

REGIONAL MANAGER, LOGISTICS

Joined $3B nation's leader in manufacturer and distributor of hospital supplies to optimize a regional logistics organization delivering products to 120+ hospitals in 14 states via all mode of transportation including 70+ in-house fleet through 4 distribution centers & 2 remote terminals with support of logistics professionals including 80+ DC workers/drivers. Managed and validated $3.5 annual operating budget:

* Engineered multi routing optimization, fleet makeup, staff composition, asset procurement & requisition.

* Achieved and received most improved regional logistics operations award within the first 6 months.

NEDLLOYD LINES (U.S.A) CORPORATION (Chapter 7)

ASSISTANT MANAGER, NORTH AMERICA LOGISTICS Atlanta, GA - 94 - 97

Joined $3B global steamship company headquarters in Atlanta, GA to assist $200MM+ North-America corporate logistics start-up operations to hire and train 20+ regional, local logistics and terminal coordinators throughout 20+ terminals and offices throughout U.S. and Canada.

* Led $10MM new global transportation visibility system implementation and training.

* Company representative for the global supply chain and strategic logistics planning committee.

* Performed supply-demand analysis and forecast; budgeted, deployed, and managed company inventory.

OPERATION COORDINATOR (Transferred to Atlanta, GA from Baltimore, MD) - 92 - 94

LOGISTICS COORDINATOR Baltimore, MD - 89 - 92

EDUCATION

Kennesaw State University - Kennesaw, GA Attended MBA Jan – May 98

Kennesaw State University - Kennesaw, GA BBA - Business Management August 1997

ADDITIONAL PROFESSIONAL TRAINING & SEMINAR

Proficiency in MS Word/Excel & other PC applications, Managing Others, Quality Process Work-Shop, Collaborative Management Skills, Selection Interviewing, Quality Service Skills, Interpersonal Impact, Presentation Skills, Survivor Work-Shop, Purchasing and Procurement, Hazardous Cargo Material Handling, and DOT & Dock Safety training.

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