Customer Service Front Desk

Damitra Jenkins

***** ****** ******* **** #**** Cypress, TX 77433 Home: 832-***-**** Email: ********@*****.***

Objective

Seeking a challenging administrative/customer service oriented position with an organization that will provide opportunities for career development and growth.

KEY SKILLS

Office Skills: Telephone & Front Desk Reception Customer Service Database & Records Management Executive & Administrative Support

Reports & Spreadsheets Complaint Handling Data Entry (55 WPM)

Computer Skills: Word Excel PowerPoint Access Visio Outlook Windows Vista/XP

PROFESSIONAL EXPERIENCE

Prairie View A&M University (Prairie View, TX) Administrative Secretary, 6/06 to 6/08

Front desk responsibilities including; Answered telephones, directed calls to the appropriate departments, screening calls for the President, taking detailed messages for the President.

Demonstrated high level proficiencies in telephone and front-desk reception. Directed and resolved urgent issues and concerns involving irate students and parents,

Maintained confidential files, faxed, Xeroxed, typed correspondences, maintained daily calendars.

Ordered office supplies, and processed purchase and travel requisitions.

Convergys (Killeen, TX) Account Specialist, 09/05 to 04/06

Managed calls in heavy inbound call center, assisted existing Capitol One credit card holders with their account. Retained existing accounts by offering customers credit limit increases, lowering of the APR, or waiving membership fees.

US Army (Ft. Hood, TX) Automated Logistical Specialist, 11/01 to 12/04

Responsible for requisitions, receipts, storage, distribution, documentary control, and accountability of all expendable and non-expendable supplies and equipment.

Maintained 25 hand receipts valued at over $680 million.

Controlled and edited request for issue and turn-in. Requested, received, stored, maintained, and issued supplies and equipment.

EDUCATION

Lone Star College, Cy-Fair (Cypress, TX)

Associates Degree in Business Candidate; 2014