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Manager Customer Service

Location:
Citrus Heights, CA, 95610
Salary:
30,000
Posted:
May 25, 2011

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Resume:

Lindsay A. Wehe

**** ******* ***. #***

North Hills, CA 91343

818-***-****

wyeq0n@r.postjobfree.com

Objective: To obtain full-time employment opportunity that utilizes a strong background in Customer Services experience combined with a diligence to work and a willingness to learn new skills.

Work Experience:

10/09-05/11 Front Desk Agent

Airtel Plaza Hotel, Van Nuys, CA

• Greet and check in and out guests and groups

• Register guests into computer verifying address and credit information

• Accept payment for guests accounts both at time of chick in and check out

• Maintain a house bank and make deposits

• Issue key to and control entrance of safe deposit boxes

• Make individual or group reservations

• Enter new online reservations

• Answer incoming calls as well as in house phone calls and transfer as needed

04/06-04/08 Bookkeeper

Safeway, Carmichael, CA

• Performed daily bookkeeping tasks

• Prepared weekly documentation to send to corporate office

• Managed incoming and outgoing mail

• Answered phone calls and transferred to appropriate departments

• Assisted with cashing checks, the selling and redeeming of lottery tickets as well as customer returns and printing out money orders for customers

• Received a Silver Service Award for excellent customer service

09/02-09/07 In-home Support Service Care Manager

In-Home Support Services, Carmichael, CA

• Ordered and helped in administering medication

• Prepared meals and shopped for groceries

• Changed bed linens, did laundry, and cleaned home

• Kept track of doctors’ appointments and transported to said appointments

• Ran errands as needed or requested

10/02-03/06 Lead Medication Care Manager

AEGIS, Carmichael, CA

• Aided business manager with paperwork such as billing and payroll

• Supervised care managers during each shift

• Organized and administered medications to elderly residents

• Communicated with doctors and pharmacies

• Transcribed doctors’ orders to medical records

• Received several awards from Signature Worldwide Business and Training Solution for phone competency

Education:

06/1988 B.S. - Business Administration- Option: Hotel and Restaurant Management

University of Denver, Denver, CO

Graduated Cum Laude



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