Customer Service Sales

MICHAEL J. REDLINGER

*** ****** ******, *********, ** 28803 217-***-****, **********@***.***

CUSTOMER SERVICE, SALES, OPERATIONS PROFESSIONAL

PROFILE

I am a proven executive with a successful track record in environments including manufacturing, retail and business development and sales. Results oriented leader with the ability to problem solve, drive sales and revenue, and consistently exceed goals.

Highlights include:

Management – Solid background in writing, planning and executing business plans. Experienced manager with a solid background in business including manufacturing, sales & marketing, operations, business development and as well as the implementation of proper procedures to insure prompt and professional customer service. Member of ISO team to created ISO documentation to ensure continual successful certification.

Team Building – Leader by example. I have extensive experience in recruiting and hiring team members as well as the ability to retain quality employees. Vast knowledge of effective training for inspired results.

Communication – Persuasive communicator creating positive and productive relationships with customers, colleagues, and staff.

PROFESSIONAL EXPERIENCE

SELF EMPLOYED-CONSULTANT, Asheville, NC 2010-Present

Distribution Sales/Warehouse Operations/Customer Service

Assisted Companies in setting up processes relating to sales, inventory, warehousing, purchasing, accounting and merchandising of product.

DECATUR ELECTRONICS, Decatur, Illinois 1990-2009

Manufacture and sales company

Director of Customer Service (2000-2009)

Implemented and managed all company-wide customer service initiatives including: a call center (6+ employees), inside sales team (5+ employees), National field service program (4+ employees, 50 contracted centers), product warranty issues and develop permanent product/process solutions. Develop product training programs for employees and customers.

Selected Accomplishments:

• Implemented a National Mobile Field Service Operation.

• Maintained a 70% margin on all parts and service.

• 98% Customer Satisfaction ranking.

• Created department from the ground up.

Director of Business Development (1995-2000)

Develop new channels and distribution agreements for new market and products. Determined price of

equipment and acted as project manager for the process.

Selected Accomplishments:

• Temporary International Sales Manager-Increased sales by 50% and maintained a 60% margin.

• Maintained a 70% margin on all sales of OEM products.

• Developed and managed relationships with Harley Davidson, 3-M and others.

Director of Sales (1993-1995)

As Director of Sales I was responsible for the introduction of all new products, generate new product ideas and meet all business plan objectives. Activities included getting products specified on government contracts and successful pricing and awarding of contracts. I was responsible to develop new sales and distribution organization. Team members consisted of 80+ direct and indirect employees.

Selected Accomplishments:

• Introduced state of the art product to a stale market. Maintained a gross margin of 60%.

• Changed distribution from direct sales to Sales Reps. Decreasing direct expenses by 50%.

• Implemented direct mail campaign.

• Awarded several large state/municipal contracts.

• Developed distributor program.

• Developed inside sales team and processes.

• Boosted company’s name recognition by helping devise/enact marketing initiatives.

• Increased sales by 40%.

Director of Manufacturing (1990-1993)

I developed business plan for the manufacturing facility. I was responsible for setting up quality control

measures, inventory control, repair and maintenance procedures. Planned production schedules to meet sales

projections.

Selected Accomplishments:

• Set up cross training activities for 60+ team members.

• Implemented inventory control and purchasing processes that reduced inventory by 15%.

• Reduced in-house repair of products from 6 weeks to mandatory 2 days.

• Updated all documentation relating to Bill of Materials, Engineering schematics and assembly instructions.

CIVCO MEDICAL INSTRUMENTS, Kalona, IA 1987-1990

Medical equipment Sales and Manufacturer

Director of Operations

Small start up company needing to develop all aspects of business. I developed processes for manufacturing,

accounting, sales, R & D. Developed business plan for expansion of business into new facilities, and

investors.

Selected Accomplishments

• Repositioned company (in High tech Industry) from virtually unknown single product line to internationally known multiple product lines, leading in the industry.

• Increased sales by 208%

• Designed and implemented company Standard Operating Procedures.

• Developed materials for economic development grants.

• Scheduled, engineered and produced all prototypes and design.

• Project manager for engineering activities.

EARLY CAREER:

Employment Generalist/ HACAP (1983-1987)

Owner & Manager/Michaels (1976-1983)

EDUCATION

St. Ambrose University, Davenport, Iowa

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