SAP SD &CRM CONSULTANT

KRISHNAMOORTHY KASIRAJAN

**** ******** ****, *** #**

Jackson, MI 49201

*************@*******.***

OBJECTIVE

Continue and leverage my SAP career to contribute to the success of a SAP Practice in an organization which values, fosters professionalism and nurtures the ambitions of an individual through continuous challenge, opportunities for growth and up-gradation of skills.

YEARS OF EXPERIENCE

Functional Experience : 4 years

SAP Experience : 5 years 6 months

Current Location : Jackson, MI

SAP-SD & CRM Experience

Presently employed and working as a SAP SD & CRM Consultant with HCL America Inc from Feb 2012.

Company 4 : HCL America Inc

Project 8

Client : Consumers Energy

Designation : Sr.Consultant

Modules : SAP CRM Utilities

Version : CRM 7.0

Period : Feb 2012 to Till Now

Overview of Client:

Consumers Energy is a public utility that provides natural gas and electricity to more than 6 million of Michigan's 10 million residents. It serves customers in all 68 of the state’s Lower Peninsula counties. It is a division of CMS Energy. Its headquarters is in Jackson, MI.

Roles and Responsibilities:

Involved with KA process with the CE SMEs and with implementation partner Deloitte

Based on the KA prepared Minutes of Meeting document, Play back document and finally high level system overview document

Actively involved in the post-go live support issues and break fixes

Knowledge Transfer to off-shore team

Incident tickets handling

Change and problem management

Company 4 : HCL Technologies Ltd, Chennai, India

Project 8

Client : Department of Corrections, Govt., of New Zealand

Designation : Sr.Consultant

Modules : SAP SD

Version : SAP ECC6

Period : Dec 2010 to Jan 2012

Overview of Client:

The Department of Corrections, Govt., of New Zealand enforces the sentences and orders of the criminal courts and parole board. Corrections improves public safety by ensuring sentence compliance and works to reduce re-offending by providing offenders with rehabilitation programmes, education and job training. Corrections also provide reports on offenders to the courts to assist in sentencing decisions and to the New Zealand Parole Board to help the board decide whether a prisoner should be released and under what conditions.

Project 7

Client : Ineos ABS

Designation : Sr.Consultant

Modules : SAP SD & LE-TRA

Version : SAP ECC6

Period : Nov 2010 to Jan 2012

Overview of Client:

INEOS ABS is a subsidiary of INEOS, the world’s 3rd largest petrochemical manufacturer, with 64 production sites located in 14 countries. INEOS ABS is a global supplier of engineering thermoplastic resins with over fifty years experience. INEOS ABS is the world’s third largest supplier of ABS, with annual sales in excess of 730,000 tonnes. Seven production sites in Europe, the United States, India and Thailand employ 1550 personnel.

Roles and Responsibilities:

Involved with KT process with the Implementer at Client place in Germany

Incident tickets handling

Change and problem management

Inbound and Outbound Idoc monitoring with reference to Elimica interface

Providing support to interface (Ineos Connect, Forwarder’s Portal, Crossgate & Hoyer) related issues from SAP perspective

Project 6

Client : Wolters Kluwer- LTRE (Legal, Tax & Regulatory Europe) Designation : Sr.Consultant

Modules : SAP SD & CRM

Version : SAP CRM 4.0 & SAP R/3 4.7

Period : Apr 2010 to Nov 2011

Overview of Client:

Wolters Kluwer Legal, Tax & Regulatory Europe, a division of Wolters Kluwer, focuses on the growth potential of six customer segments: legal; fiscal/financial; human resources; public & government administration; health, safety & environment (HSE); and transport. With a well-established presence in 18 countries, Wolters Kluwer Legal, Tax & Regulatory Europe employs approximately 7,800 people. Wolters Kluwer has annual revenues (2009) of €3.4 billion, employs approximately 18,400 people worldwide and maintains operations across Europe, North America and Asia Pacific.

Roles and Responsibilities:

Working with incident tickets and providing satisfactory solution to the client

Working closely with client on Change management and implementing new business requirement

Problem management and taking corrective action after the due approval from the client

SAP CRM middleware monitoring (Bdocs & Queues)

Looking after issues in the Campaign Management, Action profiles & Factsheets

Resolving master data related issues both in SD & CRM

Providing functional expertise on interface related issue

Providing bug-fix for the adhoc requirement

Providing demo to client for the new business requirement with documentation

Preparing change management document

Providing Root Cause Analysis Report for P1 & P2 tickets

Company 3 : Siemens Information Systems Limited

Designation : Consultant

Module : SAP SD & CRM

Period : Sep 2006 to Apr 2010

Project 5

Client : John Deere

Designation : Offshore functional Consultant

Modules : SAP CRM Services, Web Client & Sales order mgt

Version : SAP CRM 2007

Team Size : 4 (3 offshore and 1 onsite)

Period : Dec 2009 to Mar 2010

Contribution for Up-Gradation Project

• Gathering the business user expectations from the SAP CRM 2007 Web UI and let them know the scope of the system.

• Involved in setting up the Dealer business Role and Customer Business Role.

• Involved in Navigation bar profile configuration for different business roles.

• Contributed efforts to the consistency of the org model.

• Involved in maintaining settings for Broad cost messages and Intend driven interactions

• Extensively working in case management and case automatic routing in Web UI.

• Worked on all Function profiles required for Business roles.

• Extensively worked on Email response management system

• Worked on contact center simulator

• Worked on rule policy and alert modeler

• Worked on activity clipboards

• Extensively Worked on action profile and action definitions

• Extensively worked on problems and solutions

• Extensively worked on transaction launcher

• Worked extensively on Agent inbox functionality

Project 4

Client : John Deere

Project Title : John Deere

Systems : SAP CRM 5.0

Designation : SAP CRM Functional Consultant

Period : Apr 2009 to Mar 2010

Overview of Client

Deere & Company, founded in 1837 (collectively called John Deere), has grown from a one-man blacksmith shop into a corporation that today does business around the world and employs approximately 52,000 people. The company continues to be guided, as it has been since its beginning, by the core values exhibited by its founder: integrity, quality, commitment and innovation. The Major Business segments: Agricultural equipment, Commercial & consumer equipment, Construction, Forestry and credit.

Responsibilities:

Solving day-to-day incidents and problems

Worked extensively on Agent inbox functionality

Worked on Navigation bar profile configuration for different business roles.

Maintaining the consistency of the org model.

Worked on setting up the Dealer business Role and Customer Business Role.

Worked on action profile and action definitions

Worked on Agent inbox functionality

Project 3

Client : XEROX

Project Title : XEROX

Systems : SAP R/3 4.7 (XSAP)

Role : VC Consultant

Period : May 2008 to June 2009

Overview of Client

Xerox is a company founded nearly 100 years ago as the Haloid Company. It currently employs over 61,000 people worldwide and has a major presence in the US and is one of the largest providers of document technologies, products and services. Xerox Europe operations are organized into three key business units focusing on services, production and offices. Xerox also offers associated software, support and supplies such as toner, paper and ink.

Roles and Responsibilities in SD-VC

Handling all tickets related to VC (New build and Change )

Resolving issues relating to various Contracts, Sales orders, Deliveries and Billing in production support

Resolving Invoice Output Problem

Monitoring background jobs of Delivery & Billing

Interface Monitoring and to liaise with the third party to resolve the issue

Idocs monitoring and error analysis

Service Call Reporting

Ground Plan Activity

LSMW

Running Gars Feed and other Interface related jobs activities

Ztable Maintenance

Project 2

Client : BBC

Project Title : BBC-SB Remediation of MEDAS Systems

Documentation

Role : Team Member

Period : Sep 2008 to Nov 2008

About the Project:

In 2007, the BBC Finance Applications service was transferred from MEDAS to Xansa (on acquisition, now Steria). Post transition, a number of gaps were identified during the assessment of MEDAS documentation, and then BBC and Steria had assessed these gaps and had accepted the need for a remediation of the existing documentation and preparation of new set of documents.

Responsibilities

Basic document lists including

Business Process Master List

Interface Master List

Documents relevant to Systems Design including

Business Process blueprint documents

Functional Specifications

Documents relevant to System Operations including

User Manuals

Operational Manuals

Operational Cookbook covering Daily Health checks, Solutions Database etc

Impact Analysis and CR scope documents

Project 1

Client : BBC

Project Name : BBC-Springbok

Systems : SAP R/3 4.7

Project Type : Support

Role : Associate Consultant

Period : Oct 2006 to Apr 2008

About the Project:

In 2007, the BBC Finance Applications service was transferred from MEDAS to Xansa (on acquisition, now Steria). Steria outsourced the IT Operations supporting the BBC Finance service to its 3rd party contractor, Siemens. The project to undertake the transfer was called BBC Springbok and this included the migration of the Infrastructure and application data to Siemens estate as well as responsibility for managing the IT operations.

Overview of Client

The British Broadcasting Corporation, which is usually known more simply as the BBC, is the world's largest broadcasting corporation. It has 28,500 employees in the United Kingdom alone with an annual budget of more than £4 billion/$8 billion. BBC Worldwide Sales & Distribution business is Europe's most successful exporter of television programmes, accounting for around half of the UK's total television exports with around 40,000 hours of programming sold in the last year.

SD Processes of client BBC

1) Order to Cash – External Sales & External Sales Return 2) Order to Cash – Internal Sales & Internal Sales Return 3) OTC Sales (Cash Sale)

Roles and Responsibilities in SD

Resolving issues relating to various sales orders, deliveries and billing in production support

Resolving Invoice Output Problem

Working on reconciliation report on internal orders

Monitoring background jobs of Delivery & Billing and sending those reports to the stake holders on daily basis

Idocs monitoring and error analysis

Monitoring auto-picking & goods issue

Workflow Inbox - Failures Analysis

Ztable Maintenance

I am involved with extensive testing and configuration that is required by the client as part of their continuous efforts in fine-tuning existing configuration and new business requirements.

Updating knowledge repositories

Taking care of ticket assignments during the absence of my WGC

Ensuring timely response and resolution of problem tickets within the stipulated time period by adhering to the severity level bench marks and achieving 100% efficiency with customers’ satisfaction as top priority.

Responsibilities in MM

I have taken an additional responsibility of handling customized Invoice Verification processes of E-Invoice (APIPS & BIZAPS) as well purchase order related issues from MM module in BBC Project. The types of issues handled

Resolving purchase order related issues

Handling APIPS query

Working on image id problems

Handling SSS query

New Vendor creation in SSS

SSS password reset

Handling tickets on blocked SSS ID

Handling tickets on Unable to Post Invoice in SSS

Functional Experience

Business Venture : Thakshana Packers, Madurai

(Manufacturers of Corrugated Carton Boxes)

Designation : Marketing Manager

Role : Business Development

Period : Jul 2005 to June 2006

Responsibilities:

Identifying new customer & customer acquisition (Power Soap, Standard Fireworks, Idhayam and VVD)

Developed business propositions for contract filing

Addressed customer grievances

Payment follow-up

Company 2 : P & O Neddlloyd IT Services Pvt Ltd.,

Designation : Operation Executive

Period : Apr 2004 to June 2005

Responsibilities:

Shipment creation

Filing contract

Updating Prices

Monitoring of Bill of Lading processes

Company 1 : Leaap International (P) Ltd

Designation : Operation Executive

Period : June 2002 to Mar 2004

Roles : Trader-NVOCC/Chennai

Key Accounts Handling (ITC, Global Green, Stanzen Toyota)

Responsibilities:

Getting Order confirmation from Shipper

Container Booking

Container Movement(Transportation)

Communication to Principals

Cargo & Vessel tracking and updating the clients

Dispatching documents

Accounts Handled on Project basis

ITC Maize projects, GGC Europe Projects

EDUCATION

PG Degree MBA-Marketing (Full-Time Residential)

Class I

Year 2000 – 2002

Institution Department of Management Studies, Madurai Kamaraj University, Madurai

Degree Bachelor of Science (Physics)

Year 1995 – 1998

College Pachaiyappa’s College (University Of Madras), Chennai

Diploma Honors Diploma in Sales and Marketing (HDSM)

Year 1996-1998

Class I

Institution NIS SPARTA, Anna Nagar, Chennai

EXTRA CURRICULAR ACTIVITIES

Participated in various Management Meets

Runner-Up in International Business Quiz (Siddartha Basu-Host) conducted by NITIE, at Mumbai.

Active Participant in Business Line and Brand Equity Quiz competition.

Runner-Up in the ET in the Class Room Quiz

Executive Colloquium Committee Member at DOMS-MKU

Active Volunteer in NSS; Participated in inter-collegiate camps and blood donation camps.

Represented India Cement Cricket at IV zone level.

PERSONAL DETAILS

Father's Name : K.Kasirajan

Sex : Male

Passport No : F4322374

Visa Type : H1B (Oct 2014)

Passport Expiry Date : 03.08.2015

Nationality : Indian

Marital Status : Married

Hobbies : Reading Books, Playing and Watching Cricket and Movies.

Languages Known : Tamil, Telugu and English

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