Customer Service Sales

Brandon Fisher

**** ****** *****

Merrillville, IN 46410

Cell: 219-***-**** Home: 219-***-****

**********@*****.***

Education

University of Southern Indiana, December 2006 - 2010

Public Relations and Advertisement Evansville, IN

Purdue University Calumet, Bachelor of Arts 2005 - current

Public Relations and Advertisement, Hammond, IN

Skills

• Ability to work under pressure no matter what the obstacles may be

• Self motivated, goal oriented, and analytical thinker

• Willingness to learn above and beyond what my obstacle may require

• Excellent communication skills with the ability to build rapport

• Lastly, I bring a great positive energy to my company and co-workers

Experience

Powermat; November 2011 – Present, Retail Sales Trainer, Chicago, IL / Northwest, Indiana

My primary focus as a Retail Sales Trainer is to boost the sales the Powermat throughout Wal-Mart and Best Buy.

Conduct a one hour class throughout Best Buy stores to teach employees how to market the Powermat technology.

Market the company’s wireless technology to customers through demonstrations mobile kiosk throughout Best Buy and Wal-Mart.

Rent -A- Center June - September; Customer Account Representative,

Hobart, IN

Tracking customer account to provide alternatives to payment

issues.

Answer incoming as well as make outgoing calls to customers with past

due balances.

Primary focus was to make sure the store had 94.6% of there

customer accounts paid each week.

Focused on supporting stolen claims and verified backgrounds of potential customers

Plant Essentials; June 2008 - Present (seasonal); Live Specialist, Merrillville, IN

Support Lowes employees by maintaining the wellness of every plant in the gardening section of the store

Help import and export plants for the company and provide insight to top selling products

Track on top selling products for the company to use the information for future purchasing purposes

AT&T Call Center; November 2007 – January 2008; Business Specialist 1, Evansville, IN

Answered incoming calls from business customers of AT&T regarding customer/client requests or inquiries concerning services, products, billing, equipment, claims, and to report problem areas

Improved customer retention through company programs and services

Utilized online systems to initiate and complete service orders and handle customer requests

Continually maintained working knowledge of all company products, services and promotions, and made recommendations according to customer's needs on features, accessories, upgrades and rate plans

Easter Seals Rehabilitation; July 2008 - April 2009; Residential Assistant, Evansville,

IN (part-time)

Worked with mentally challenged individuals in an assigned group home

Daily activities included administering medicine, cooking, cleaning and personal hygiene assistance

Regular outings to socialize within the community

Circuit City; October 2005 - January 2006; Sales Associate/Product Specialist, Merrillville, IN (part-time while in college)

Sold electronics and promoted excellent customer service

Built relationships with customers to focus on their needs and budget

Maintained thorough knowledge of the products from the manufacturing stage to distribution

References available upon request.

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