Human Resources Administrative Assistant

Domaris Herndone-Smith

***** ******** ****, *****, ** 33626

Phone (727-***-****

Email: *********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

• Results oriented Human Resources Professional with a diverse background including Employee Relations, Recruitment, Compensation, Benefit Presentations, Training Programs, Acquisition and Divestitures of Outpatient facilities.

• Nine years of solid Human Resources experience.

• Excellent communication, interpersonal and computer skills.

EXPERIENCE

HCA Physician Services - 31975 US Highway 19 North, Palm Harbor, FL 34684

April 1, 2004- August 14, 2009 - Human Resources Manager

Collaborated with management on day-to-day operations support (all employees) in the areas of employee relations, benefits administration, wage and salary administration, and employee orientation and on-boarding. In addition, my role served to implement and communicate human resource strategies and programs.

• Consulted with managers and staff regarding employee relations, performance improvement, corrective counseling, and other human resources issues as needed.

• Facilitated resolution of employee grievances; provided needs assessment; developed and delivered training programs.

• Assisted in the development, refinement, and application of personnel and compensation policies and procedures.

• Assisted in planning and coordinating employee recognition and social events.

• Assisted with region-wide communications efforts.

• Analyzed and reviewed discipline records and grievance activity.

• Developed action plans in response to feedback from various employee surveys.

• Assisted in evaluation of reports, and results of the department in relation to established goals.

• Planned and conducted staff and management development training programs, including conducting needs assessment, preparation of program objectives, development of course materials and training aids, delivering workshops and evaluating program effectiveness; colludes with Education Department as necessary.

• Administered pay systems and programs for Shared Services entities.

• Conducted job evaluations using point factor analysis, market pricing or ranking method.

• Oversee HR systems and ad-hoc reports.

• Oversees recruitment processes.

• Oversees payroll/HR processing.

• Oversees acquisition and divestiture processes.

HCA Shared Services - 335 Crossing Blvd., Orange Park, FL 32073

December 2, 2001 – March 31, 2004 Human Resources Coordinator

• Oversee recruitment and selection activities.

• Investigated discrimination complaints and assists in the resolution of employee grievances

• Represented company at unemployment compensation hearings and EEOC investigations.

• Analyze and review discipline records and grievance activity.

• Coordinate benefit functions.

November 5, 2000 – December 1, 2001 Human Resources Assistant

• Filed employee data/information in a prescribed manner, making sure all files are complete and accurate.

• Recorded changes in status on employee’s personnel records and ensure records are current.

• Maintained and ordered office supplies.

• Kept HR Manager informed of problems or concerns noted in dealing with employees.

• Maintained personnel, benefit, medical, and terminated files.

• Updated employee information in the HR system.

• Provided phone coverage for HR Department.

CNA Health Partners – 7406 Fullerton St, Jacksonville, FL 32256

November 1999 – October 2000 Administrative Assistant

• Assisted the VP of Medical Management with scheduling meetings, travel, and meeting presentations.

• Prepared correspondence and cases for case managers.

• Assisted with the preparation of URAC (UM & CM) audits.

• Compiled information for client reports.

Mission Health (St. Vincent’s Medical Center) 720 Gilmore St., Jacksonville, FL 32204

January 1999 – July 1999 Administrative Assistant

• Reviewed and edited weekly and monthly reports from the managers to the director.

• Maintained Director’s calendar, scheduled meetings, quality controlled correspondence.

• Maintained and updated P&P manuals.

• Tracked department issues via spreadsheet.

OTHER EXPERIENCE

Elderly Caregiver - August 2009 until present

Kelly Services – 90 day contract position with Bausch and Lomb

April 2010-June 2010 – Senior Human Resources Representative

• Provided employee relations guidance to management staff.

• Investigated discrimination complaints and assisted in the resolution of employee grievances

• Assisted employees with questions regarding benefits and policy/procedures

• Assisted with employee communications.

• Assisted with compilation of Training Grant.

EDUCATION

Jones College – Jacksonville, FL - Marketing/Management – completed 2 terms

Robert E. Lee Senior High School – Jacksonville, FL – obtained high school diploma

TRAINING

• Modelnetics (Management Training)

• Targeted Selection (Behavioral Interview Training)

• Documentation and Discharge (State of Florida)

• Microsoft Office • EEOC Technical Assistance

• Lawson HRIS

• Business Objects

• Kronos ISeries

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